Head of Operations

Career Moves Group I B Corp™; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading global media organization is seeking a Head of Operations in Central London. This senior position involves shaping operational excellence, leading diverse teams, and ensuring client commitments are met. The ideal candidate has a strong background in data operations and is a motivational leader with a track record in performance improvement. This role promises a competitive salary plus bonus in a dynamic environment.

Benefits

Competitive salary plus bonus

Qualifications

• Proven experience in senior operational leadership roles.
• Strong background in data operations and data quality management.
• Motivational leader capable of inspiring large teams.

Responsibilities

• Provide strategic direction and operational leadership.
• Act as a trusted partner to the Executive Team.
• Oversee operational budgets and performance alignment.

Skills

Senior operational leadership

Data operations

Performance management

Team leadership

Continuous Improvement

Relationship-building

Job description

Head of Operations - Media

Competitive salary plus bonus

Central London location

An exciting opportunity has arisen to join a leading global media organisation as Head of Operations. This senior role will play a pivotal part in shaping and delivering operational excellence across the business. The successful candidate will be responsible for leading large teams, driving performance improvements, strengthening supplier partnerships, and ensuring the seamless delivery of client commitments and SLAs.

What you’ll be doing:

• Provide strategic direction and operational leadership, ensuring best-in-class planning and execution.
• Act as a trusted partner to the Executive Team, offering insight into operational performance and advising on future planning.
• Work closely with Client Services to anticipate needs, resolve issues swiftly, and deliver exceptional client outcomes.
• Oversee operational budgets, financial planning, forecasting, and alignment of KPIs/SLAs to business goals.
• Lead Data Operations, ensuring high-quality, timely delivery of client data – a critical part of the company’s service model.
• Build and maintain strong supplier relationships, negotiating contracts and managing performance against clear KPIs and SLAs.
• Collaborate with global product and support teams to enhance technology and service efficiency.

To be considered:

• Proven experience in senior operational leadership roles, ideally spanning both office and field-based teams where agility and performance are essential.
• Strong background in data operations and data quality management, with experience leading teams delivering against tight deadlines and 24/7 requirements.
• A motivational leader capable of inspiring and developing large, diverse teams across the UK, with a focus on driving performance, productivity, and positive change.
• Someone who champions Continuous Improvement, encourages innovation, and embraces new ways of working.
• Commercially astute, with an understanding of audience measurement within broadcasting, TV, or video streaming, and the ability to anticipate industry trends. - desireable
• A collaborative leader with exceptional communication and relationship-building skills, fostering trust and teamwork both internally and externally.
• Results-driven, decisive, and accountable – able to set ambitious goals and deliver them.

This is a fantastic opportunity for an experienced operations leader to make a significant impact within a dynamic, fast-paced global brand.

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