Head of Motor Claims Supply Chain | London, UK

Marshmallow; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A dynamic insurance company in London is seeking a Supply Chain Manager to enhance claims operations by driving cost efficiency and developing strategic partnerships. The ideal candidate has extensive experience in UK motor insurance claims and strong analytical skills. You will lead a team, ensuring compliance and operational excellence while making impactful decisions. This role offers a flexible working environment and a competitive bonus scheme.

Benefits

Flexible working

Competitive bonus scheme

Flexible benefits budget

Learning and development opportunities

Mental wellbeing support

Private health care

Medical cash plan

Tech scheme

33 days holiday including bank holidays

Pension scheme

Cycle to work scheme

Monthly team socials

Qualifications

• Extensive experience in claims supply chain management in a UK motor insurance context.
• Deep knowledge of procurement and negotiation.
• Proficient in data analysis and metrics.

Responsibilities

• Own and drive the supply chain strategy for Marshmallow Claims.
• Lead a team to identify and develop external partnerships.
• Ensure compliance and strong operational performance in partnerships.

Skills

Data-driven planning

Continuous improvement

Bold decision-making

Adaptability

Stakeholder collaboration

Job description

About Marshmallow

We build financial products that accelerate the economic freedom for people who move across borders. We started with car insurance - insuring over a million drivers - and we're scaling beyond. Tens of millions of people move countries each year, facing overlooked financial challenges. Our future is in building financial products around their needs to positively impact their lives.

How we work

We're really proud of the culture we've created. We push for progress every day, because we know that we'll only hit big milestones by taking lots of smaller steps. We're always open to helping our team mates, sharing our ideas, experience and knowledge to solve problems together. We take risks, think creatively and experiment relentlessly to meet our customer's needs, and never pass blame when things go wrong. We encourage people at all levels to take ownership of their work, and to be bold in challenging how we do things. Everyone has a voice and the opportunity to make an impact.
And autonomy and ownership are only possible with clear direction. That's why we collaborate to do in-depth planning twice a year, and make sure we leave with clear goals and objectives that flow from top to bottom. To make sure we're as aligned as possible across functions, most of our work rolls up into three tribes; Acquisition, Retention & Claims. Each tribe has multiple teams embedded in it, working cross-functionally to do great work.
We're so excited for all of the challenges up ahead, and we need more people to help us tackle them! If life at Marshmallow sounds like it could be for you, explore our Culture Handbook to find out more.

What you'll be doing

• Owning vision and delivery of the supply chain strategy for Marshmallow Claims, driving cost efficiency, operational excellence, and an enhanced customer experience through effective supply chain and procurement practices.
• Leading a small team to proactively identify new and develop existing external partnerships that meet the needs of our customers and the wider Claims Tribe-including operations, data, and technology.
• Collaborating across teams, working with leaders within the Claims Tribe and the broader business to assess needs and ensure successful delivery through the right external partnerships.
• Developing and maintaining a robust governance and risk management framework for claims partnerships, ensuring full regulatory compliance.
• Leading strategic tender processes to ensure our supplier panel consistently delivers best-in-class solutions for the Claims Tribe.
• Partnering closely with Quality Assurance, Auditors, Compliance, and Finance to uphold strong operational rigour and assurance throughout the supply chain.
• Overseeing partner performance, ensuring adherence to SLAs through effective KPI monitoring, quality checks, and process assurance.
• Working with the VP of Partnerships and her team to continuously enhance Marshmallow's approach to partnership oversight and delivery.

Who you are:

• Delivers high-quality, data-driven plans with rigour and precision.
• Proactively solves problems and drives continuous improvement, always raising the bar.
• Wants to play a key role in defining big picture Claims strategy. Thinks long-term and identifies emerging opportunities.
• Makes bold decisions, builds resilient teams and encourages open dialogue, feedback, and learning, fostering a culture of accountability.
• Holds high standards on talent, hiring for future needs and investing in growth.
• Challenges perspectives candidly and embraces the best ideas from across the company.
• Advocates for our culture through actions, inspiring others to do the same, with low-ego.
• Thrives in a high-growth environment. You are highly adaptable to change and will take ownership to get things done.
• Enthusiastic about technology and a drive to explore and implement innovative solutions within the function.

What we're looking for:

• Extensive experience in Claims Supply chain management within a UK motor insurance claims environment, with an ability to share examples of decisions that have materially improved indemnity spend, operational efficiency and customer outcomes.
• Deep knowledge of procurement, negotiation and contract management / best practice.
• Previous experience of collaborating with internal and external stakeholders, including regulators, reinsurers, auditors and partners.
• Able to harness claims data to speak with confidence on key metrics, quantify investment opportunities and convey the impact of decisions made (working closely with our Claims Data Analysts and Data Scientists to do so).

Our process

We break it up into a few stages:

• Initial call with a member of the Talent Acquisition team (30 mins)
• An experience and competency interview (incl. a task) with the VP of Insurance and Partnerships, who will explore your suitability for this role (1-1.5hrs)
• A culture interview with the VP of Claims to check that your work style fits our processes and values (1 hour)

Perks of the Job

• Flexible working: Spend 3 days a week with your team in our new collaborative London office, and own your own working hours. The rest is up to you
• Competitive bonus scheme - designed to reward and recognise high performance
• Flexible benefits budget - £50 per month to spend on a Ben Mastercard meaning you get your own benefits budget to spend on things you want. Whether that's subscriptions, night classes (puppy yoga, anyone?), the big shop or a forest of houseplants. Pretty much anything goes.
• Learning and development - Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us! - to further your skillset
• Mental wellbeing support - Access therapy and mental health sessions through Oliva
• Private health care - Enjoy all the benefits Vitality has to offer, including reduced gym memberships and discounts on smartwatches
• Medical cash plan - To help you with the costs of dental, optical and physio (plus more!)
• Tech scheme - Get the latest tech for less

Plus all the rest; 33 days holiday (including bank holidays), pension, cycle to work scheme, monthly team socials and company-wide socials every month!

Background checks

To meet our regulatory obligations as an FCA-authorised financial services company, we need to do some background checks on all new hires. That means carrying out a DBS check and making sure you don't have any live criminal proceedings. Feel free to ask our Talent Acquisition team if you have any questions about this!

Everyone belongs at Marshmallow

At Marshmallow, we want to hire people from all walks of life with the passion and skills needed to help us achieve our company mission. To do that, we're committed to hiring without judgement, prejudice or bias.

We encourage everyone to apply for our open roles. Gender identity, race, ethnicity, sexual orientation, age or background does not affect how we process job applications.

We're working hard to build an inclusive culture that empowers our people to do their best work, have fun and feel that they belong.

Recruitment privacy policy

We take privacy seriously here at Marshmallow. Our Recruitment privacy notice explains how we process and handle your personal data. To find out more please view it here.

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