Head of Global Service Delivery & Support

Thrive; Nottingham; On-site; GBP 50,000 - 70,000; Full time

Job summary

A dynamic technology solutions provider in Nottingham is seeking a Director of Service Delivery. The ideal candidate will lead technical support management and engineering teams to provide excellent customer service. This role involves managing UK support teams, motivating team members, and ensuring high-quality service delivery. Candidates should have a strong technical background, excellent problem-solving skills, and experience in managerial roles. Join a company that values continuous growth and a customer-centric approach.

Qualifications

• 3-5 years of managerial experience in a call center or managed services role.
• Experience with Managed Service Provider products related to service catalogues.
• Strong analytical and problem-solving skills.

Responsibilities

• Lead the technical support management and engineering teams.
• Motivate and coach team members to achieve departmental goals.
• Conduct annual performance reviews for managed services direct reports.

Skills

Leadership

Customer service

Problem-solving

Technical support

Data analysis

Education

Bachelor's degree in Information Technology

Tools

Microsoft Office Suite

Job description

A dynamic technology solutions provider in Nottingham is seeking a Director of Service Delivery. The ideal candidate will lead technical support management and engineering teams to provide excellent customer service. This role involves managing UK support teams, motivating team members, and ensuring high-quality service delivery. Candidates should have a strong technical background, excellent problem-solving skills, and experience in managerial roles. Join a company that values continuous growth and a customer-centric approach.