Head of Flagships & Department Stores

Coty; Greater London; Hybrid; GBP 100,000 - 130,000; Full time

Job summary

A leading beauty company is seeking a Head of Flagships & Department Stores in London. This role will define and execute a three-year vision for the channel, ensuring retail excellence and effective team leadership. The ideal candidate will have over 10 years of luxury retail experience, strong analytical skills, and a proven record in managing complex retailer partnerships. This position offers hybrid working, competitive benefits, and the chance to be part of a dynamic team in a fearlessly kind culture.

Benefits

Day off on your Birthday

Life Assurance & Income Protection

Corporate Eye Care Scheme

Access to discounted Coty merchandise

Employee Assistance Programme

Generous leave policy

Qualifications

• 10+ years of experience in luxury retail or prestige beauty.
• Manage complex retailer partnerships and negotiate results.
• End-to-end P&L management experience in luxury categories.
• Strong communication and stakeholder management skills.

Responsibilities

• Lead the long-term vision for the retail channel.
• Drive commercial performance and elevate retail execution.
• Inspire and develop a high-performing team.
• Own retail targets, oversee trading performance, and lead forecasting.

Skills

Luxury retail expertise

Analytical and strategic thinking

Leadership skills

Job description

Head of Flagships & Department Stores

Head of Flagships & Department Stores – (UK&I)

Wimbledon

Hybrid Working

Coty stands as one of the world’s largest beauty companies, renowned for an iconic portfolio spanning fragrance, colour cosmetics, skincare and body care. We celebrate the full kaleidoscope of beauty and foster a culture of fearless kindness, inclusion and ambition. As an equal opportunities employer, Coty encourages all employees to bring their authentic selves to work, every single day.

RESPONSIBILITIES

As Head of Flagships & Department Stores, you will lead one of the most prestigious and strategically pivotal channels within Coty Prestige. This role is responsible for shaping the long‑term vision for the channel, driving commercial performance, elevating retail execution, and leading a high‑performing team that delivers unparalleled luxury experiences across our flagship partners and department stores.

This is a key commercial leadership position, serving as the main interface between Coty Prestige and our most premium retail partners. You will own the channel strategy, retailer engagement, retail execution standards, and the development of a best‑in‑class commercial and field organisation.

Your main focus :

• Strategic Channel Leadership: Define and execute a three‑year vision for sales growth, brand elevation, customer experience, and profitability, including annual joint business plans and full P&L ownership.
• Retail Excellence: Set and drive best‑in‑class retail execution, visual merchandising, luxury service standards, and CRM strategy to maximize customer retention and brand equity.
• Team Leadership & Development: Inspire and develop the team, foster a culture of performance and accountability, and build succession plans while leading through change.
• Performance & Insights: Own retail target‑setting, oversee trading performance, lead forecasting, and generate commercial recommendations based on market insights.
• Cross‑Functional & External Partnerships: Ensure business plans are actionable, collaborate with Marketing and Education, and build strong relationships with key retail partners, representing Coty Prestige with professionalism and strategic vision.

Working for Coty means you’ll be part of a fearlessly kind culture, working with passionate, talented people to make a real impact—together.

You will report into the Sales and E‑Comm Director (Prestige) and will have 2 director reports who are Senior National Account Managers and you will collaborate with the Senior Leadership department as well as other departments such as Marketing, Finance, Supply Chain, HR.

YOU ARE A COTY FIT

You are a senior commercial leader with deep luxury retail expertise, a passion for beauty, and the ability to balance strategic thinking with hands‑on execution. You thrive in a fast‑paced, matrixed environment and excel at leading teams to deliver exceptional results.

• Extensive experience in luxury retail or prestige beauty, including leadership of commercial and/or field organisations 10+ years
• Proven ability to manage complex retailer partnerships and negotiate commercially ambitious outcomes.
• Strong analytical and strategic thinking skills, turning insight into action.
• End‑to‑end P&L management experience in a luxury or premium consumer category.
• Inspirational leadership style with a track record of building high‑performing teams.
• Excellent communication, presentation and stakeholder management skills.
• Passion for luxury retail excellence and delivering world‑class shopper experiences.

OUR BENEFITS

As our Head of Flagships & Department Stores, some of the benefits you will receive are:

• Day off on your Birthday.
• Life Assurance & Income Protection
• Corporate Eye Care Scheme
• Access to discounted Coty merchandise via employee website
• Employee Assistance Programme
• Generous leave policy, including but not limited to: gender neutral parental leave, personal leave, volunteering leave.
• Dedicated ERGs to promote DE&I in the workplace
• Salary sacrifice schemes: Cycle to Work, Season Ticket Loan, Nursery Benefit

RECRUITMENT PROCESS

1. A telephone/online introductory meeting follows.
2. A first online/in‑person interview
3. A second interview
4. You will receive a proposal with the terms of employment.

ABOUT COTY

Coty is one of the world’s largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care. At Coty, we celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness. Therefore, we are proud to be an equal opportunities employer. We do not discriminate against any candidate or employee and strive to be an open, inclusive and diverse workplace where all employees can be their authentic self. Join us in making over the world of beauty!

For additional information about Coty Inc., please visit www.coty.com/your-career .

Country/Region: GB

City: London