Head of EMEA/APAC Cash Client Services - VP II, State Street Investment Management

State Street Corporation; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

A leading financial services firm in Greater London is seeking a Head of EMEA and APAC Cash Client Services. This pivotal role involves managing client service teams and ensuring client satisfaction for cash products, while collaborating across departments. Candidates should possess a Bachelor's degree, extensive experience in Financial Services, and strong client service skills. The firm offers a hybrid work environment and emphasizes critical thinking and stakeholder management

Benefits

Flexible work-life support

Paid volunteer days

Inclusive development opportunities

Qualifications

• Minimum 8 years of experience in Financial Services in a client-facing role.
• Demonstrated money market experience required.
• Client service experience essential.

Responsibilities

• Managing the EMEA and APAC Cash Client Services teams.
• Managing the transfer agent relationship for money market products.
• Championing team interests with internal stakeholders.
• Ensuring prompt execution of intermediary agreements.
• Acting as a SME for regulations affecting money funds.
• Partnering with the sales desk to support revenue.
• Preparing materials for senior management reporting.
• Presenting to committees and board of directors.

Skills

Critical thinking

Stakeholder management

Proactivity

Attention to detail

Ability to thrive in a regulated environment

Education

Bachelor’s degree

IMC level qualification

Job description

Who are we looking for?

State Street Investment Management is currently looking for a Head of EMEA and APAC Cash Client Services in our Global Cash Distribution Team. This is an opportunity to work with State Street Investment Management’s global cash management product line. State Street Investment Management is a leading cash management provider with approximately $550 billion in cash assets under management.

We are looking for a motivated, team-focused leader to hone and improve the client service experience for our global cash business clients. You will manage the day-to-day activities of State Street Investment Management’s European Cash Client Services operations. You will be responsible for the satisfaction of our cash clients invested in our money market products and work closely with our distribution teams in supporting our revenue goals. You will contribute to the strategy of the cash business by bringing experience, analyzing competitor information, and staying current with developments in the cash market.

What you will be responsible for:

• Managing the EMEA and APAC Cash Client Services teams
• Managing the transfer agent relationship for State Street Investment Management money market products alongside our COO team
• Championing the cash business team’s interests with internal stakeholders: legal, compliance, finance, product management, portfolio management, and COO team
• Facilitating the prompt execution of intermediary agreements to meet client expectations and support the team’s revenue goals
• Staying abreast of regulation affecting money funds (including anti-money laundering and financial crime risks) and acting as a SME within the team
• Partnering with the website development team to ensure the cash website is both compliant and presenting clear information to investors.
• Working closely with US Head of Cash Client Services to ensure we are sharing our best ideas and acting as a truly global team.
• Partnering with the sales desk to help support the team's revenue.
• Preparing ad hoc materials for senior management reporting and inquiries.
• Presenting to internal committees and the board of directors governing State Street Investment Management’s money market funds

What we value:

• Demonstrated critical thinking skills.
• Ability to manage multiple priorities and balance needs of multiple stakeholders.
• Proactivity & attention to detail are critical.
• Ability to thrive in a highly regulated environment that demands full compliance.
• Willingness to learn and grow with the team and with the organization will make you a great fit for our growing business.
• Limited travel and willingness to work in a hybrid environment required (3 days in office required per week)

Education & Preferred Qualifications

• Bachelor’s degree
• IMC level qualification preferred
• Minimum 8 years of experience in Financial Services in a client facing role
• Money market experience required.
• Client service experience required.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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