Head of Customer Onboarding & Sales Support in London

Payments Recruitment; London; On-site; GBP 60,000 - 75,000; Full time

Job summary

A fast-growing fintech company in London is seeking a Head of Sales Support & Customer Onboarding. You will manage and scale the onboarding team, improve customer onboarding processes, and ensure high performance. The ideal candidate has a strong background in customer onboarding within the payments sector and possesses exceptional interpersonal and leadership skills. This role offers competitive compensation and an exciting growth opportunity.

Qualifications

• Strong background in customer onboarding within a payments environment.
• Strong interpersonal skills in a high-growth environment.
• Ability to create strategic plans for managing growth.

Responsibilities

• Manage the onboarding & sales support team for new customer onboarding.
• Hire, train, and lead your team for high performance.
• Improve existing processes for compliant customer onboarding.

Skills

Customer onboarding

Sales support

Interpersonal skills

People management

Strategic planning

Communication skills

Job description

Overview

Role: Head of Sales Support & Customer Onboarding

Location: London (Victoria)

Package: £60-75k + package

The company:

A high growth scale up within the financial technology sector, our client is a payments business with exceptional ambitions to increase market share across the landscape. With substantial VC backing and an exceptional leadership team, it represents a fantastic place to develop high potential people to achieve their career goals.

The role:

As Head of Sales Support & Customer Onboarding, you will own this element of the business:

Responsibilities

• Manage and build a high performing onboarding & sales support team to manage new customer onboarding and partner integrations end to end. Currently a small team in the UK, which you will have full autonomy to scale up quickly.
• Hire, train, develop and lead your team to deliver high performance to customers across the UK.
• Improve & unify existing processes and create new processes for successful & compliant customer onboarding.
• Support sales teams by ensuring best practice in relation to sales processes, working closely with the Head of Sales and Regional Sales Leaders, through communication & training.
• Proactively monitor and respond to key metrics, in order to ensure that the Onboarding & Support team is performing at optimum levels and maximise effectiveness and efficiency.
• Manage the full onboarding process of clients and partners, including AML, KYC and account setup processes, working at scale & pace to ensure success.
• Develop strategies for optimisation of working practices, enabling the company to continue to scale and grow effectively.

Qualifications

Your previous experience is likely to include:

• Strong background in customer onboarding & sales support, within a payment’s environment, will be key to your success.
• Strong interpersonal skills, with the ability to work well in a rapidly changing, high-growth environment – confident, motivated & dynamic.
• Ability to create strategic plans to manage high growth, forecast workloads & plan for change.
• People management experience – lead, inspire, train, develop and manage your team effectively.
• You will be highly organised, pro-active, and have a can-do approach to getting the job done, with great communication skills at all audiences.
• Act as a bridge between the senior leadership teams, operational teams, and commercial teams to ensure success in all aspects of customer onboarding.
• Utilise your experience of on-boarding policies and processes to ensure resolve issues, concerns, or escalations.