Head of Contact Centre Planning & Forecasting

Longreach Recruitment; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Contact Centre experienced Resource Planning & Forecasting Manager to lead mid-term planning for a large multi-site, multi-channel operation in the United Kingdom. The ideal candidate will possess strong analytical skills and extensive contact centre planning expertise. This leadership role requires effective team management to oversee approximately 2,500 FTE across both contact centre and back-office functions.

Qualifications

• Strong analytical abilities required.
• Comprehensive expertise in contact centre planning.
• Experience in team leadership.

Responsibilities

• Lead mid-term planning for a multi-site operation.
• Manage a workforce of approximately 2,500 FTE across various functions.

Job description

A recruitment agency is seeking a Contact Centre experienced Resource Planning & Forecasting Manager to lead mid-term planning for a large multi-site, multi-channel operation in the United Kingdom. The ideal candidate will possess strong analytical skills and extensive contact centre planning expertise. This leadership role requires effective team management to oversee approximately 2,500 FTE across both contact centre and back-office functions.