Head of Complaints Operations (Hybrid)

Michael Page (UK); Leeds; Hybrid; GBP 55,000 - 70,000; Full time

Job summary

A leading Financial Services business is seeking a Complaints Operations Manager to lead and manage their Complaints Function at their Leeds office. The successful candidate will have ownership for ensuring compliance, managing workloads, and improving customer satisfaction. This hybrid role requires strong stakeholder management skills and experience in regulated environments. A competitive salary of £55,000–£70,000 plus a bonus of up to 25% awaits the right candidate.

Qualifications

• Experience managing a similar back office function.
• Strong knowledge of regulated complaints environments.
• Experience within the FS industry.

Responsibilities

• Direct leadership and management of the Complaints Operation.
• Manage and assign complaints workloads ensuring timescales are met.
• Ensure compliance and regulatory requirements are adhered to.

Skills

Stakeholder management

Attention to detail

Job description

A leading Financial Services business is seeking a Complaints Operations Manager to lead and manage their Complaints Function at their Leeds office. The successful candidate will have ownership for ensuring compliance, managing workloads, and improving customer satisfaction. This hybrid role requires strong stakeholder management skills and experience in regulated environments. A competitive salary of £55,000–£70,000 plus a bonus of up to 25% awaits the right candidate.