HE Student Advisor

Hartpury University and Hartpury College; Gloucester; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A leading education provider in Gloucester is seeking an enthusiastic support officer for its Academic Registry Office. The role involves providing advice to HE students, maintaining student records, and managing information requests. Candidates should have strong customer service and Microsoft Office skills. Hybrid working arrangements and generous leave entitlements are offered.

Benefits

25 days annual leave plus bank holidays

Employee Assistance Programme

Generous pension scheme (LGPS)

Flexible working opportunities

Qualifications

• Experience in a busy administrative role.
• Ability to plan, organise and complete work to deadlines.
• Previous experience in higher education preferred.

Responsibilities

• Provide advice to HE students through various support systems.
• Maintain student records and assist in assessments.
• Respond to information requests in line with Data Protection Act.

Skills

Customer service skills

Microsoft Office skills

Interpersonal skills

Attention to detail

Job description

Overview

This is an exciting opportunity to work as part of a team in the University's Academic Registry Office. This varied and interesting role will involve completing a range of tasks:

Responsibilities

• Providing advice to our HE students through our dedicated telephone, e-mail and face-to-face support systems
• Updating web-based student guidance
• Maintaining our student records and providing support with the production of student assessments
• Responding to requests for student information from staff and external bodies in line with the Data Protection Act
• Experience of working within busy administrative role
• Strong customer service skills
• Strong Microsoft Office skills, particularly with Word and Excel
• Ability to plan, organise and complete work to deadlines and cope well under pressure
• Attention to detail and desire to ensure accuracy
• Ability to work well in a team and without close supervision
• Excellent interpersonal and communication skills across a variety of channels
• Previous experience of higher education

About Hartpury

Hartpury University and Hartpury College are among the UK's leading specialist education providers in agriculture, animal, equine, sport and veterinary nursing. Located in Gloucestershire, Hartpury University and Hartpury College sit side-by-side on a beautiful 360-hectare campus. We provide world-class facilities to more than 4,500 university and college-level students studying undergraduate and postgraduate degrees, A-levels and diplomas, as well as undertaking industry research. The University is rated top 10 in the UK for Teaching Quality (The Times and Sunday Times Good University Guide 2025) and has 97% graduate employability, whilst the College is rated Ofsted Outstanding in all areas. A passionate and innovative business culture and exceptional support networks make Hartpury an ideal career choice.

Benefits

• Hybrid working arrangements with blended approach of office and home working
• 25 days annual leave entitlement plus bank holidays rising to 30 days with length of service
• Wellbeing support including our Employee Assistance Programme
• Generous pension scheme (LGPS)
• Employee Discounts Scheme
• Onsite fitness facilities
• Support for continuous professional development
• Flexible working opportunities available
• Enhanced maternity, adoption and paternity leave