Hard Rock Hotel - Reservations Manager

db Group; Newport; On-site; GBP 39,000 - 48,000; Full time

Job summary

A prestigious hotel in Malta is seeking a Reservations Manager to oversee the reservations department. Responsibilities include managing daily operations, ensuring a seamless booking journey for guests, and leading the team. The ideal candidate will have 3–5 years of experience and strong knowledge of reservation systems. The role offers a competitive salary and opportunities for career growth.

Benefits

Competitive salary

Performance bonus

Career growth opportunities

Qualifications

• 3–5 years’ experience in hotel reservations or front office, with at least 1–2 years in a supervisory/managerial role.
• Strong knowledge of revenue management principles.
• Comfortable in a fast-paced, high-volume environment.

Responsibilities

• Oversee the reservations department for seamless booking experiences.
• Develop and implement strategies to maximize occupancy and revenue.
• Train and supervise the reservations team.

Skills

Guest-first mindset

Strong leadership skills

Organizational skills

Revenue management understanding

Fluent in English

Tools

Reservations systems (Opera or similar)

Channel management tools

Job description

Overview

Are you a detail-oriented hospitality professional with a passion for guest experience and smooth operations? We’re looking for a Reservations Manager to join the iconic Hard Rock Hotel Malta and ensure our booking process hits all the right notes. If you’re organised, guest-focused and thrive in a fast-paced environment, this is your stage.

Your Mission

As our Reservations Manager, you’ll oversee the reservations department, ensuring a seamless booking journey for our guests across rooms, suites, restaurants and events. You’ll lead the team with efficiency and energy, turning inquiries into unforgettable stays and experiences.

What You’ll Do

• Manage the day-to-day operations of the reservations team, ensuring accuracy and efficiency in all bookings
• Develop and implement strategies to maximise occupancy and revenue while delivering top-class service
• Monitor booking channels (direct, OTA, GDS) and optimise distribution for performance
• Train, motivate and supervise the reservations team to maintain high service standards
• Analyse reservations data, forecast demand and provide reports to management
• Collaborate with Sales, Marketing and Front Office teams to align strategies and guest experience
• Handle VIP bookings, special requests and complex group reservations with care and precision

What We’re Looking For

• 3–5 years’ experience in hotel reservations or front office, with at least 1–2 years in a supervisory/managerial role
• Strong knowledge of reservations systems and channel management tools (Opera or similar)
• Commercially savvy with a strong understanding of revenue management principles
• Excellent communication and leadership skills, with a guest-first mindset
• Highly organised, detail-oriented and comfortable in a fast-paced, high-volume environment
• Fluent in English (other languages are a plus)
• Positive, dynamic and ready to bring the Hard Rock vibe to every interaction

What’s On the Table

• A leadership role in one of Malta’s most exciting hotel openings
• A dynamic people-first culture where your ideas and energy matter
• Competitive salary + performance bonus
• Career growth opportunities

Make It Happen

If you’re ready to lead the reservations team with precision and passion, apply now and be part of the Hard Rock Hotel Malta story.