Guest Services Representative

The Boeing Company; Crawley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading aerospace firm in Crawley is seeking a customer-facing team member for front desk operations. This role involves greeting visitors, managing inquiries, and ensuring seamless transactions at the reception. Strong organizational skills and experience in customer service are essential. The position offers a comprehensive benefits package including competitive salary, generous leave options, and commitment to professional development. Applications will be accepted until Dec. 24, 2025.

Benefits

Competitive salary

Annual incentive plans

23 days leave plus public holidays

Pension Plan with up to 9% employer contribution

Life insurance 4x annual salary

Learning Together Programme

Qualifications

• Experience in a customer-facing role.
• Strong communication skills.
• Ability to handle inquiries and transactions efficiently.

Responsibilities

• Meet and greet visitors providing first-class service.
• Operate reception switchboard handling inquiries.
• Manage till operations including stock replenishment.

Skills

Customer service

Communication

Organizational skills

Job description

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Global Services operates a 4,900 sq/m flight and technical training center in Crawley, West Sussex. The largest outside the US, it trains flight crew and maintenance personnel using classrooms, training devices, flight simulators, and a 787 training suite.

The Guest Services team provide a first class front of house service for all customers and visitors to the campus. The front desk is operational from 7am - 7pm, therefore various shifts are available for the successful candidate.

Main responsibilities will include:

Customer Liaison

• Meet and greet campus visitors, which include checking in visitors attending simulator training sessions, classroom delegates, contractors and other visitors. Giving directions accordingly to the appropriate area of our facilities and information regarding H&S and the weekly fire alarm testing etc.
• To operate the reception switchboard, dealing with all customer enquries or connectiong them through to the appropriate person in a timely mannor.
• Operating the till on the front desk to process transactions for all purchases from the onsite Boeing store, along with replenishing and ordering stock.
• Preparing badges and paperwork for the following days’ visitors/students.

Security

• Intial ID checks must be carried out with all visitors to the Centre and security badges with the correct access to be given.
• Operating the main car park barrier system using the CCTV and changing and updating the server and security data tapes. Ensuring the security system is used in line with the requirements of IT.
• Overseeing the locker and centre keys.
• Assisting with the weekly fire drill and safety testing.
• Liasing with the Security Guards at the end of the afternoon shift to ensure they have all the relevent information needed for their night shift.

General/Internal Relationships

• Handling all internal enquiries/requests sent to the group email inbox or via telephone in a timely mannor.
• Daily checking of our briefing and classrooms providing necessary stationary as required and reporting any faults/problems.
• Overseeing and monitoring the stationery for the Centre ensuring competive quotations are sought when ordering and replenishing stock.

• Raising purchase orders, requests for taxis and general filing duties.
• Sort and distribute incoming post and fully oversee the daily outgoing post collection including signing for all deliveries.
• Each shift will end with a documented handover for the next team member to utilise.
• Other general administrative duties as required from time to time

The Boeing benefits package goes above and beyond, focusing on your physical, emotional, financial and social well-being. Here’s a snapshot of what we offer:

• Competitive salary and annual incentive plans

• Continuous learning - you’ll develop the approach and skills to navigate whatever comes next

• Success as defined by you - we’ll provide the tools and flexibility, so you can make a meaningful impact, your way

• Excellent Adoption and Parental leave options

• 23 days plus UK public holidays and a Winter Break between Christmas and New Year

• Pension Plan with up to 9% employer contribution

• Short Term Sickness: 100% pay for the first 26 weeks

• Long Term Sickness: 66.67% of annual salary from 27th week

• 4x annual salary life insurance

• Learning Together Programme to support your on-going personal and career development

• Access to Boeing’s Well Being Programs, tool and incentives

Applications for this position will be accepted until Dec. 24, 2025

Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

Shift Worker (United Kingdom)

Equal Opportunity Employer

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are a Disability Confident Committed employer and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.