Guest Services Operative - 12 Month FTC

Resorts World Birmingham; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A popular leisure destination in the UK is seeking a Guest Services team member to welcome and assist visitors. The role involves providing excellent customer service, engaging with guests, and supporting colleagues. Ideal candidates will possess dynamic personalities, excellent communication skills, and demonstrate a positive can-do attitude. Flexibility to work weekends and holidays is essential. Join this vibrant team to contribute to a fun and fast-paced environment in Birmingham.

Benefits

Online Discount portal

Flexible benefits such as dental insurance and health cash plan

Free on-site parking

Discounted gym membership

Employee Assistance Programme

Staff discounts at various facilities

Qualifications

• Enthusiastic about working in customer service.
• Reliable and hardworking attitude.
• Bubbly, energetic approach to teamwork.

Responsibilities

• Welcome and assist all visitors at Resorts World Birmingham.
• Provide exemplary customer service.
• Interact and support colleagues and guests.

Skills

Excellent customer care skills

Good communication skills, both verbal and written

Flexibility to work weekends and holidays

Attention to detail

Dynamic personality

Positive can-do attitude

Confident and friendly

Ability to work both individually and as part of a team

Job description

Resorts World is a leisure destination owned by Genting UK Ltd. Genting owns and operates many exciting brands within the centre, including Resorts World Casino, Santai Spa, Genting Hotel, Sky Bar & Restaurant, The World Bar, The Sports Bar, Highline Bar and a thriving meeting and events business. Located opposite the BP Pulse Arena and the NEC, Resorts World is part of a busy campus that attracts millions of consumers every year to a diverse range of concerts, exhibitions and events. A vibrant destination with a beautiful lakeside location, it offers a fun and fast‑paced working environment.

As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.

As our new Guest Services team member you will welcome and assist all visitors at Resorts World Birmingham. Your knowledge of our fantastic building and the facilities provided within is flawless and nothing is too small of a task. Going above and beyond is synonymous with your title.

What are we looking for?

• To actively participate in ensuring that all Guests are welcomed and supported during visits to the Resort. Exemplary customer service should be undertaken at all times.
• Be an ambassador for the Resort, actively interacting and supporting our colleagues and all Guests to the centre.
• Drive sales across the Resort through in-depth product and service knowledge.
• Be professional at all times, especially when dealing with enquiries such as complaints, lost children and lost property.
• Ensure that you have a good understanding of other local amenities and attractions outside of the centre and are able to provide members of the public with guidance and local knowledge about the area.
• To work closely with other teams such as Security and Marketing and provide support when required.
• Complete 1‑2 BP Pulse Arena nights per month to accommodate footfall and support guests in validating car parking tickets.
• Undertake any other reasonable duties as required to meet the needs of the business.

Skills and Experience required

• A dynamic personality
• Excellent customer care skills
• Positive can‑do attitude
• Good communication skills, both verbal and written
• Flexibility to work weekends, bank holidays, and school holidays if required
• Bubbly, enthusiastic and energetic
• Attention to detail
• Confident and friendly
• Able to work individually as well as part of a team

What is a Genting Employee?

At Genting it’s important that we find and keep the best people that can do the job. However, although finding the right skills and experience for the job is vital, it is just as important that our new team members are able to behave in the way that we expect of all our employees and that they live and breathe our values.

Genting focuses on recruiting high calibre and outgoing candidates from the widest fields possible who are as excited about our brands as we are and want to work and grow with a leading global player in the leisure, casino and hospitality sector.

So what are we looking for I hear you ask? If you feel you tick the below boxes then we would like to hear from you!

Desired attributes

• Are enthused about working for Genting, and strongly believe in our values
• Demonstrate a positive, can‑do attitude
• Have outstanding customer service skills
• Are friendly, helpful and supportive towards all team members
• Take pride in their appearance
• Reliable and hard working
• Are flexible to fit in with our 24‑hour business
• Bring some personality and fun to the workplace!

Benefits

• Online Discount portal
• A range of “flexible benefits” (such as extra holiday purchase, dental insurance, company funded Health Cash Plan, critical illness cover, travel insurance)
• Life Cover
• Numerous discounts across Resorts World Birmingham and the NEC Campus
• Discounts across the wider Genting UK brand
• Discounted on‑site gym membership
• Discounted bus and rail passes with National Express
• Pension
• Uniform provided
• Employee Assistance Programme
• Free on‑site parking
• Staff discount at Genting Hotel, Santai Spa, Sky Bar & Restaurant, World Bar, Sports Bar, Highline Bar.

Additional benefits and rewards

• Company funded engagement events, lifestyle vouchers, long service awards, team incentives and social fund.
• Annual company Christmas present and career progression through our online learning portal Genting Academy.
• Subject to eligibility.

As we love to have fun, we run a number of company funded engagement events for our people to get involved in each year.

We also continually look at ways to reward and engage our employees through things like lifestyle vouchers, long service awards, team incentives and social fund, an annual company Christmas present and career progression through our online learning portal Genting Academy.