Guest Services Manager, Corporate Housing (Remote)

Alchemy Global Talent Solutions Ltd.; Remote; GBP 40,000 - 55,000; Full time

Job summary

A corporate housing company based in the United Kingdom is seeking a Guest Services Manager to oversee the daily operations of their guest services team. The ideal candidate will have experience in guest services within the relocation industry, proven leadership skills, and a strong focus on customer satisfaction. Responsibilities include managing escalations, driving service strategies, and compiling performance reports. This full-time role is home-office-based and requires excellent communication and organizational skills.

Qualifications

• Experience in guest services within the relocation or moving industry is essential.
• Proven leadership skills with a professional, solution-oriented mindset.
• Strong written and spoken English communication skills.

Responsibilities

• Lead and manage the Guest Services team, ensuring smooth daily operations.
• Drive a perfectionist, guest-first approach across all service functions.
• Compile and deliver monthly guest services reports to management.

Skills

Leadership

Customer satisfaction

Communication

Organizational skills

Problem-solving

Tools

MS Word

Excel

Service management systems

Job description

Take the lead in delivering exceptional guest experiences as a Guest Services Manager in the corporate housing industry.

This full-time, home-office-based role is perfect for a service-driven leader who thrives in fast-paced environments and is passionate about team collaboration, customer satisfaction, and operational excellence.

What You’ll Be Doing:

• Lead and manage the Guest Services team, ensuring smooth daily operations.
• Drive a perfectionist, guest-first approach across all service functions.
• Analyse service trends and introduce strategies to enhance the guest experience.
• Oversee guest escalations from start to resolution with a proactive approach.
• Compile and deliver monthly guest services reports to management.
• Lead process improvement initiatives and foster team buy-in for new ideas.
• Monitor and update the portal with guest-reported issues.
• Ensure the internal portal accurately reflects all reservation details.
• Provide emergency support via the out-of-hours telephone line as required.
• Collaborate cross-functionally to ensure consistent service quality.
• Train and mentor team members to uphold service excellence standards.
• Maintain detailed records and documentation to support guest relations.

What We’re Looking For:

• Experience in guest services within the relocation or moving industry is essential.
• Proven leadership skills with a professional, solution-oriented mindset.
• Strong written and spoken English communication skills.
• Proficiency in MS Word, Excel, and service management systems.
• Ability to remain calm under pressure and effectively manage multiple priorities.
• Organised, detail-focused, and driven by a passion for guest satisfaction.