Guest Services Host

ABM UK; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A facility management services company is seeking a Guest Services Host for the London Designer Outlet in Wembley. This role involves creating a welcoming environment for visitors, managing customer inquiries, cash operations, and maintaining safety standards during operations. Ideal candidates should have strong communication skills and be able to work efficiently in a team-oriented, fast-paced setting. This position offers a permanent contract on a 40-hour weekly basis with a competitive pay rate.

Benefits

24/7 GP access

Mental health support

Get Fit Programme

Cycle to work scheme

Qualifications

• Ability to remain calm under pressure.
• The ability to effectively prioritize your workload.
• A reliable and flexible approach to work.
• Excellent written and verbal communication skills in English.

Responsibilities

• Ensure guests receive a warm welcome.
• Respond to customer enquiries and assist directly.
• Manage sales of gift cards and financial transactions.
• Maintain safety and crisis procedures.

Skills

Outstanding Communication skills

Ability to work in a fast-paced team

Excellent attention to detail

Customer-focused approach

Proactive attitude

Ability to work independently

Job description

LOCATION: London Designer Outlet – Wembley

CONTRACT: Permanent

HOURS: 40 hours per week

SHIFT PATTERN: 5 working days / 2 days off

PAY RATE: £14.00 per hour

ROLE OVERVIEW AND PURPOSE

We are looking for a professional, trustworthy Guest Services Host who would enjoy working in an exciting, fast-paced environment, ensuring that all guests and visitors receive a warm welcome and a lasting first impression of the center. Your responsibilities will be looking out for the safety and welfare of members of the public who visit the centre, to ensure that they have a pleasant shopping experience without fear of any incidents occurring which may affect that experience.

RESPONSIBILITIES

• Responding to both written and verbal enquiries from customers
• Directing customers to required stores within the centre.
• Transferring telephone calls to Management staff if required
• Selling centre gift cards and reconciling cash at the end of the day
• Health and Safety checks
• Mobility Scooters and wheelchairs hire operation.
• Drop It services operation.
• Reporting and logging maintenance jobs
• Maintaining stock levels of centre leaflets and signage
• Greet incoming and departing guests warmly with a genuine smile and eye contact; escort the guest where possible to the location/destination.
• Upsell LDO gift card to our guests visiting the centre.
• Being knowledgeable about the local area, attractions, directions, and facilities and to supply this information to guests on a regular basis.
• Answer incoming calls and provide appropriate information.
• Responsible for cash float
• Build relationships and loyalty with guests, colleagues, and brand partners always, with an ability to anticipate their needs.
• Ensuring the safety and well-being of our guests and co-workers by maintaining a knowledge of crisis and emergency procedures
• To always maintain personal hygiene standards
• Ensuring inter-departmental communication and cooperation in the interest of better guest satisfaction.
• Maintain professional grooming standards.
• Ensure KPI’s are delivered and met.
• Adhering to data protection protocols GDPR

REQUIRED SKILLS AND EXPERIENCE

• Ability to work in a fast-paced team with the ability to remain calm under pressure.
• Outstanding Communication skills both internal and external
• The ability to effectively prioritize your workload and build relationships.
• Excellent attention to detail
• A customer-focused approach
• A proactive/can-do attitude to work.
• The ability to work on own initiative and take full responsibility for the role.
• The ability to follow processes/instructions.
• High attention to detail.
• An ability to work under pressure.
• Able to work both independently and as part of a team.
• An ability to quickly adapt to a very busy operational environment.
• A reliable and flexible approach to work.
• Excellent written and verbal communication skills in English.

BENEFITS

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

NEW STAFF RAIL DISCOUNT SCHEME

The new scheme provides a 25% discount for airport workers on travel within the Staff Travel Area, on journeys starting or ending at Gatwick Airport Station. Tickets can now be purchased online, via a dedicated website for airport staff.

ABOUT ABM

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue‑chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.