Guest Service Manager: Lead Memorable Stays

Hotel Indigo London K West Shepherd's Bush; Greater London; On-site; GBP 30,000 - 36,000; Full time

Job summary

A premier hotel in London is looking for a Guest Service Manager to provide exceptional guest experiences. In this role, you will lead the Front of House team, ensuring efficient operations and guest satisfaction. The ideal candidate possesses strong leadership, excellent communication skills, and experience in hospitality management. This position offers a competitive salary of up to £36,000, along with numerous employee benefits, including discounts and a healthcare plan.

Benefits

Pension with company contributions

50% discount in restaurants

Team member rates across properties

Complimentary stay after probation

IHG Employee rate across hotels

Healthcare cash plan

Interest-free season ticket loan

Development programs

Bike to work scheme

Free meals on duty

Qualifications

• Experience in hotel front office or guest-facing management role.
• Proven ability to lead and inspire teams in fast-paced environments.
• Availability to work a flexible shift pattern, including nights and weekends.

Responsibilities

• Act as the face of the hotel in the lobby and across guest touchpoints.
• Oversee daily operations in the Front of House and public areas.
• Coach and mentor Front of House team members on guest interaction.

Skills

Interpersonal skills

Conflict resolution

Leadership

Organisational skills

Communication skills

Guest feedback handling

Tools

Opera Cloud

Job description

A premier hotel in London is looking for a Guest Service Manager to provide exceptional guest experiences. In this role, you will lead the Front of House team, ensuring efficient operations and guest satisfaction. The ideal candidate possesses strong leadership, excellent communication skills, and experience in hospitality management. This position offers a competitive salary of up to £36,000, along with numerous employee benefits, including discounts and a healthcare plan.