Guest Service Agent

Hilton Worldwide, Inc.; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality brand is seeking a Guest Service Agent at Hilton Garden Inn Silverstone, offering a competitive hourly rate and incentives. This role involves providing excellent reception services, handling guest queries, and ensuring a positive customer experience from check-in to check-out. Successful candidates will demonstrate strong communication skills, a positive attitude, and a commitment to customer service. The position provides opportunities for career growth within a dynamic team environment.

Benefits

Hourly Rate of £12.27 plus incentives

Uniform provided

Free meals when on duty

Career growth opportunities

Team Member Travel Program

Holiday: 28 days including bank holidays

Free Gym membership

Qualifications

• Previous experience in a customer-focused industry.
• Calm, efficient, and organized with great attention to detail.
• Ability to work on your own and as part of a team.

Responsibilities

• Provide reception services for guests during check-in and check-out.
• Achieve positive outcomes from guest queries.
• Demonstrate a high level of customer service.

Skills

Customer service focus

Positive attitude

Good communication skills

Attention to detail

Multi-tasking

Tools

Property management systems

Credit card processing systems

Job description

Job Description – Guest Service Agent (HOT0C5KC)

Guest Service Agent

Work Locations: Hilton Garden Inn Silverstone, Silverstone Circuit, Silverstone.

Hilton Garden Inn has taken pole position at Silverstone, the home of the British Grand Prix, following the successful opening of the new Hilton Garden Inn. We are excited to announce that we are growing our high‐performing team.

Hilton Garden Inn Silverstone is situated directly on the Hamilton straight of Silverstone circuit with 197 bedrooms & suites offering views of the famous asphalt that can convert into hospitality boxes during the major events at the circuit. With all the right mechanics for our guests including a fitness suite, coffee shop, trackside restaurant with terrace the hotel is completed with a showpiece Rooftop bar.

"LIGHTS OUT AND AWAY WE GO!"

If you are a winner in your current role and want to turbocharge your career then we want to hear from you.

Welcome to a World of Opportunities at the UK's #1 Great Place to Work 2025, As Voted by Our Team Members!

No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality".

A World of Rewards

• Hourly Rate of £12.27 plus incentives
• Uniform provided
• Free and healthy meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Free Parking
• Discounted attractions at Silverstone
• Free Gym membership
• Modern and inclusive Team Member’s areas

Responsibilities

A Guest Service Agent provides reception services for guests to contribute to an overall exceptional experience from check‑in through check‑out and complete audits, as required. They influence the first impressions of our guests and are responsible for performing the following tasks to the highest standards:

• Achieve positive outcomes from guest queries in a timely and efficient manner
• Ensure an efficient reception experience for guests, including check‑in/out, and complete audit procedures, as required
• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up‑selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health & safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

Qualifications

Guest Service Agents serving Hilton brands are always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer‑focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Calm, efficient, and organized with great attention to detail
• Ability to multi‑task while maintaining a positive attitude when working with a guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

Preferred Experience

• Previous experience in cash handling
• Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors

Quote

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Position

Guest Services, Operations, and Front Office