Guest Experience Manager: Front Office & F&B Leader

AccorHotel; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hotel company seeks a Guest Service Manager to enhance guest experiences at Mercure Dartford Brands Hatch Hotel & Spa. This role involves overseeing food and beverage operations, optimizing room occupancy, and ensuring high standards of service. Candidates must possess strong leadership skills and a focus on customer satisfaction. You will work collaboratively across departments and be responsible for managing a diverse team in a dynamic environment, ensuring compliance with safety and quality standards.

Benefits

28 days paid holiday

Employee discount program

Contributory pension scheme

Free meals on duty

50% Discount on Food and Beverage

Full access to the Leisure Club

Qualifications

• Experience in a guest service or managerial role within a hotel environment.
• Strong interpersonal and communication skills.
• Ability to lead and motivate a team.

Responsibilities

• Oversee Food and Beverage operations and Front Office.
• Evaluate and improve guest satisfaction continuously.
• Maximise room occupancy and promote loyalty programs.
• Ensure compliance with safety and security regulations.

Skills

Leadership skills

Customer service skills

Sales attitude

Flexibility

Job description

A leading hotel company seeks a Guest Service Manager to enhance guest experiences at Mercure Dartford Brands Hatch Hotel & Spa. This role involves overseeing food and beverage operations, optimizing room occupancy, and ensuring high standards of service. Candidates must possess strong leadership skills and a focus on customer satisfaction. You will work collaboratively across departments and be responsible for managing a diverse team in a dynamic environment, ensuring compliance with safety and quality standards.