Growth-Focused SaaS Customer Success Manager (Remote)

Workiva; Remote; GBP 45,000 - 60,000; Full time

Job summary

A leading integrated solutions provider in Greater London is seeking a Customer Success Manager to drive customer success on their platform. You will serve as the primary point of contact, managing customer relationships and ensuring product adoption. The ideal candidate has a degree, at least 2 years of experience in a relevant field, and excellent communication skills. The role offers full-time employment with opportunities for growth within customer accounts.

Qualifications

• 2 years of experience in Customer Success, Customer Service, Account Management, or Sales.
• Ability to communicate at multiple levels.

Responsibilities

• Drive customer adoption of Workiva solutions.
• Manage diverse customer needs through product knowledge.
• Identify risks within named accounts and take action.
• Work with Sales to understand details of renewals.

Skills

Excellent communication skills

Relationship building

Experience supporting a SaaS application

Consultative recommendations to executives

Time management

Education

Undergraduate degree or equivalent

Job description

A leading integrated solutions provider in Greater London is seeking a Customer Success Manager to drive customer success on their platform. You will serve as the primary point of contact, managing customer relationships and ensuring product adoption. The ideal candidate has a degree, at least 2 years of experience in a relevant field, and excellent communication skills. The role offers full-time employment with opportunities for growth within customer accounts.