Groups, Conference and Events Manager

Aimbridge; West Bromwich; On-site; GBP 25,000 - 32,000; Full time

Job summary

A global hospitality brand in West Bromwich is seeking a Group, Conference & Events Manager. This role involves promoting and executing all meetings and events at the hotel, ensuring excellent client experiences. The ideal candidate will have strong communication and organizational skills, knowledge of event planning, and a passion for hospitality. Career advancement opportunities and competitive benefits are included, making this an exciting opportunity for those looking to grow in the industry.

Benefits

Industry leading training opportunities

Hotel discounts

Employee assistance programme

Company sick pay

Minimum 30 days holiday

Career and lifestyle breaks

Access to hotel gym facilities

Free staff parking

Qualifications

• Excellent communication skills to interact effectively with clients and staff.
• Strong organizational skills to manage multiple tasks.
• Exceptional customer service skills to ensure positive client experiences.
• Knowledge of event planning and logistics.
• Flexibility to handle last-minute changes and requests.

Responsibilities

• Promote and execute Meetings & Events within the hotel.
• Supervise the Groups Reservation Coordinator.
• Manage corporate, leisure, and M&E groups to maximize revenue.
• Develop strategies to achieve business KPIs.

Skills

Communication Skills

Organisational Skills

Customer Service Skills

Knowledge of Event Planning

Flexibility

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Company sick pay - Giving you piece of mind when you need it the most

• Minimum of 30 days holiday
• Staff meals on duty
• Starting salary above national minimum wage
• Access to hotel gym facilities
• Career and lifestyle breaks – Allowing you to take time off for key life events.
• Free staff parking

A day in the life of…

As a Group, Conference & Events Manager, you will be responsible for promoting and executing all Meetings & Events business within the hotel (including weddings, parties, wakes and conferences) and as an ambassador to the hotel, you will be an expert on all the facilities on offer with the ability to advise guests based on their individual needs. You will also record and process all enquiries that are made by phone, email, or face to face to ensure all guests are dealt with efficiently and in a timely manner.

You will also be responsible for the supervision of our Groups Reservation Coordinator and management of corporate, leisure and M&E groups ensuring maximisation of revenue opportunities whilst ensuring the highest standard of service and communicartion is offered to all clients.

You will work closely with our Sales Manager, Revenue Manager & General Manager as well as with our colleagues from support functions to ensure all leads are followed and departmental targets and individual KPI's are met. You will establish and contribute to the creation of strategies and action plans to delivered business KPIs.

What do we need from you?

• Communication Skills: As the face of our group, meetings and events at the hotel you’ll need to have excellent communication skills to successfully interact with clients, vendors, and hotel staff. You should be able to communicate effectively in writing and verbally and have strong interpersonal skills.
• Organisational Skills: Strong organisational skills are essential for this role. You’ll need to be able to manage multiple tasks, prioritise responsibilities, and work effectively under pressure. You should have excellent attention to detail and be able to manage budgets and schedules.
• Customer Service Skills: you’ll work with our guest first hand so you’ll need excellent customer service skills to ensure that our clients have a positive experience. You should be able to anticipate client needs, provide excellent service, and resolve issues quickly and effectively.
• Knowledge of Event Planning: Ideally, we’d love you to have knowledge of event planning, including understanding of logistics, catering, audio-visual equipment, and other details involved in planning and executing successful events. You should also be able to stay up to date with trends in event planning and hospitality.
• Flexibility: To handle unexpected changes or last-minute requests you’ll need to be flexible and approachable. You should be able to think on their feet and quickly come up with solutions to any issues that arise.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.