Group Flight Manager

Travel Trade Recruitment; Rawdon; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading travel management firm in the UK seeks an experienced Group Travel Manager to oversee group flights and client events. The role requires strong GDS knowledge, particularly with Amadeus, and involves managing multiple accounts while providing first-class customer service. Successful candidates can expect a competitive salary of up to £32,000 along with great working hours and comprehensive benefits. This position offers an opportunity to work within a dynamic environment with a focus on professional development.

Benefits

COMPLETE flexible working

Great hours, Monday - Friday

Career progression opportunities

Qualifications

• Strong knowledge in native GDS systems for booking long haul and multi-stop itineraries.
• Experience in ticketing, refunds, and post-reservation customer care.
• Ability to manage multiple client events and group flights.

Responsibilities

• Manage and support multiple client events, group flights, and corporate accounts.
• Oversee GDS (Amadeus), airline, and group reservations.
• Drive continuous improvement in processes and operational efficiency.
• Provide out-of-hours flight assistance for international events.

Skills

Strong knowledge in GDS systems

Experience in ticketing and refunds

Excellent customer service skills

Ability to manage priorities

Tools

Amadeus

Job description

Overview

Calling all Amadeus trained experienced Group Travel Managers!!! Are you tired of the constant transactional phone services? Do you want to be able to build relationships with your clients as well as develop your own skills in business travel? Our client is a well-established independent travel management company who specialises in Events Travel and they are looking for someone to lead, guide and mentor their Groups Team within their Leeds based office. Working on multiple accounts, you'll be used to delivering 1st class customer service with strong GDS knowledge and looking after the team to ensure all the client's needs are met from beginning to end. It\'s a fast paced environment so a knack for managing priorities is needed, but in return, you will be getting an excellent salary of up to £32,000 plus a fabulous benefit package!

Key Responsibilities

• Manage and support multiple client events, group flights, and corporate accounts, ensuring delivery to exact client specifications.
• Take full ownership of your workload, demonstrating meticulous attention to detail and responsibility for high-level group travel logistics.
• Oversee GDS (Amadeus), airline, and group reservations, including issuing, exchanging, reissuing, and refunding tickets.
• Administer all bookings across all airlines and charters - including confirmations, contracts, flight summaries, manifests, budgets, e-tickets, and financial reconciliations.
• Support operations with delegate management, seating, airport transfers, assistance, and special services.
• Provide out-of-hours flight assistance, including 24-hour cover when necessary for international events.
• Drive continuous improvement in processes, tools, and operational efficiency.
• Manage smaller groups, client holidays, and VIP trips, coordinating ground arrangements and liaising with DMCs.
• Provide departmental cover for the Head of Flights and flight team during leave or absence.
• Promote cross-departmental communication and training, enhancing understanding of flight processes and commercial performance.
• Support the Head of Department with training on commercial aspects, time management, and effective disruption response.

Experience required as a Group Flight Manager

• Strong knowledge in native GDS systems booking long haul and multi stop itineraries, rail and hotels (not point and click systems). The client is ideally looking for Amadeus experience.
• Experience in ticketing, refunds and post-reservation customer care is highly desired.

The package as a Group Flight Manager

• The successful candidate will earn a competitive salary of up to £32,000 (depending on BT and management experience) along with company benefits and career progression.
• Great hours; Monday - Friday, office hours and no weekends.
• COMPLETE flexible working!
• Established and growing international business travel company!

INTERESTED? To apply for this exciting opportunity, please call Nichola on 0161 9236120 or email your CV to . Alternatively click 'Apply Now' below and follow our easy to view instructions.