Graduate IT Engineer

JAM MANAGEMENT Consultancy Ltd; England; On-site; GBP 35,000 - 38,000; Full time

Job summary

A leading technology consultancy in Berkshire is seeking a Graduate IT Engineer to provide exceptional technical support and manage cloud communication services. Candidates should have a Bachelor's Degree in a STEM subject and strong analytical and communication skills. This role offers fast-tracked career development in a collaborative environment with industry leaders.

Benefits

Fast-tracked career development

Collaborative working environment

Experience with industry leaders

Qualifications

• Bachelor's Degree (2:1 or above) in a STEM subject.
• Strong analytical and communication skills.
• Excellent IT skills and technical curiosity.

Responsibilities

• Set up and configure cloud communication services.
• Manage telephony and digital communication infrastructure.
• Handle multiple provisioning projects effectively.

Skills

Analytical skills

Communication skills

Customer service skills

IT skills

Technical curiosity

Education

Bachelor's Degree in STEM

Job description

Overview

Graduate IT Engineer, Bershire, 35-38k SaaS, Cloud, AI, Machine Learning, IOT, NLP, Data, Telecoms, Technology

As a Graduate IT Engineer, you will deliver exceptional technical support from first contact through to resolution.

Work with customer-facing tech teams to help configure and provision cloud-based communication services.

Gain hands-on experience in a real-world, fast-moving technical environment.

Key Responsibilities

• Service Configuration: Set up and configure customer omni-channel cloud communication services.
• Manage telephony and digital communication infrastructure for enterprise clients.
• Project Delivery & Coordination: Handle multiple concurrent provisioning projects effectively.
• Track progress and ensure technical tasks are completed efficiently.
• Prepare and execute test plans for storm cloud services, adapting to specific customer needs.
• Communication & Collaboration: Liaise with Project Managers to ensure timely delivery.
• Communicate clearly with internal teams and clients, no technical jargon.
• Interpret customer orders and resolve any account or order-related queries.

What our clients are Looking For in the Graduate IT Engineer

• A Bachelor's Degree (2:1 or above) in a STEM subject (e.g. Computer Science, Engineering, Math's, Physics); Other Graduates would be considered who have a keen interest in Technology, Software, and Customer facing expereince.
• A real interest in a long-term career in technology.
• Strong analytical, communication, and customer service skills.
• Excellent IT skills and technical curiosity.
• Confidence to handle complex challenges in a fast-paced environment.

Why Apply for the Graduate IT Engineer position?

• Be part of a global, award-winning technology company.
• Learn from industry leaders in cloud communication.
• Get fast-tracked development in a client-facing technical career.
• Enjoy working in a collaborative, modern environment.