Graduate Customer Support Accountant

Core-Asset Consulting Ltd; City of Edinburgh; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading fintech organisation in the UK seeks a Graduate Customer Support Accountant. This role is ideal for recent accounting graduates looking to kick-start their careers. You'll provide support to customers using an online accounting platform, engage with users, and assist with training. The position offers structured training and a competitive salary with additional benefits. Join a supportive team focused on collaboration and high-quality service delivery.

Benefits

Highly competitive salary

Wider benefits package

Qualifications

• Recent accountancy graduate or early-career professional.
• Interest in challenges faced by small businesses.
• Awareness of bookkeeping and accounting software.

Responsibilities

• Act as a first point of contact for customers via phone, email, and online chat.
• Respond accurately and promptly to customer queries.
• Deliver customer training through outbound calls.

Skills

Customer-focused mindset

Strong IT skills

Understanding of UK accounting processes

Education

Degree in Accounting or completed accountancy-related studies

Tools

Accounting software

Cloud-based systems

Job description

Job Description

Core-Asset Consulting is working with a UK-based fintech organisation to recruit a Graduate Customer Support Accountant. This opportunity is well suited to a recent accountancy graduate or early-career professional looking to build a long-term career within fintech, combining accounting knowledge with customer-facing responsibilities.

This role offers structured, individual training and development, enabling you to build confidence and capability while supporting customers using an online accounting platform. You will join a supportive team environment that values learning, collaboration, and high-quality service delivery.

Essential Skills/Experience

• A degree in Accounting or completed accountancy-related studies.
• A solid understanding of UK accounting processes, supported by academic learning or practical exposure.
• Strong IT skills and confidence working with digital and cloud-based systems.
• An interest in the challenges faced by small businesses and how financial software can support them.
• Awareness of bookkeeping and accounting software used by small business owners.
• A customer-focused mindset and an interest in delivering high-quality service.

Core Responsibilities

• Act as a first point of contact for customers via phone, email, and online chat.
• Respond accurately and promptly to customer and accounting-related queries.
• Deliver customer training through outbound calls to trial users and subscribers.
• Proactively engage with users to provide guidance and support.
• Assist prospective customers who require additional information before adopting the product.
• Support internal teams by testing new features and system upgrades.

Benefits

• A highly competitive salary
• Wider Benefits package

Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.

Job reference: (16336)

To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.