GP Reception, Site Coordinator

NHS; Pudsey; On-site; GBP 26,000 - 28,000; Full time

Job summary

A healthcare organization is seeking a GP Reception Site Co-ordinator in Pudsey to lead the reception team at the Robin Lane Health & Wellbeing Centre. Responsibilities include ensuring a welcoming reception, resolving issues, and managing team development in a fast-paced environment. The role offers flexibility with part-time or full-time options, requiring strong supervisory and communication skills. Candidates must be prepared to manage conflicts effectively. Competitive pay is offered.

Qualifications

• Experience supervising in a fast-paced service environment.
• Ability to build strong working relationships.
• Willingness to manage conflicting priorities.

Responsibilities

• Lead reception team and support daily operations.
• Ensure the reception area is welcoming and clean.
• Resolve issues and maintain communication with staff.

Skills

Supervising people

Excellent communication skills

Ability to manage difficult conversations

Team development

Job description

Job Summary

An exciting opportunity has arisen to join our team at Clinicare Health Support Services Ltd, as a GP Reception Site Co‑ordinator based at Robin Lane Health & Wellbeing Centre. We are looking for an enthusiastic GP Reception Site Co‑ordinator to lead our reception team and support the day‑to‑day running of the practice, working part‑time or full‑time Monday‑Friday. Must be able to work some 8 am starts and 18:30 finishes. This advert may close early should the right candidate be found.

Main duties of the job

• Supporting your team to deliver and fulfil patient needs with continued on‑the‑job training and development of your team.
• Ensuring the smooth running of the reception area and surgery so that it is welcoming, friendly and clean.
• Acting as the first point of contact for all clinicians and other surgery staff regarding any concern or issue, resolving where possible and/or feeding up the reporting line.
• Taking the lead on resolving H&S and maintenance issues and liaising with contractors, ensuring your line manager is kept up to date.

About Us

We are a forward‑thinking organisation, operating in a fast‑paced environment. You'll find yourself working with a variety of highly motivated, supportive, and experienced colleagues, where no two days are the same. We work collaboratively with our Primary Care Network to offer better services and improve access for our patients.

Details

• Date posted: 16 December 2025
• Pay scheme: Salary
• Salary: £26,598 to £27,651 a year (Pro‑rated) Pending successful completion of 6‑month probation.
• Contract: Permanent
• Working pattern: Full‑time, Part‑time
• Reference number: E0146‑25‑0020
• Job locations: Robin Lane Health & Wellbeing Centre, Robin Lane, Pudsey, West Yorkshire, LS28 7DE

Job Description

Managing people

• Responsible for staffing and service levels (i.e. Holiday, overtime, absence).
• Supporting your team to deliver and fulfil patients needs with continued on‑the‑job training and development of your team.
• Regular 1‑1 employee engagement meetings and performance reviews. Know your team and how to motivate them, adjusting your leadership style to get the best out of individuals.
• Support team engagement by scheduling, conducting and documenting team meetings, ensuring you champion practice goals and initiatives.
• Take the lead on informal complaint resolution.
• Support your team and other colleagues with the incident and zero tolerance process.
• Identify training needs for your team and highlight to your line manager.

Organisation

• Ensure the smooth running of the reception area so that it is welcoming, friendly and clean.
• Ensure posters and patient information leaflets in the surgeries are replenished and that any patient literature (such as Welcome Letters) is always up to date.
• Act as the first point of contact for all clinicians and other surgery staff regarding any concern or issue, resolving where possible and/or feeding up the reporting line.
• Responsible for ensuring that the practice is opened and closed on time, highlighting any potential issues to your line manager.
• Lead on operational inductions for new staff/locums/trainees etc.
• Apply the clinical rotas in advance and approve GP annual leave.
• Co‑ordinate best use of clinical rooms.
• Ensure that patients are aware that there is an effective complaint process in operation and elevate any appropriate and written complaints.
• Propose new ideas that would benefit the patient experience.
• Monitor the practice website and ensure that any necessary changes are highlighted to the Patient Experience Manager.
• Management of petty cash, if applicable.

Premises, Fire, Health & Safety, Infection Control

• Take the lead on resolving H&S and maintenance issues and liaising with contractors and ensuring your line manager is kept up to date.
• Ensure premises are cleaned and maintained, with adequate security and fire protection. Arrange maintenance contracts as required.
• Assist in the assessment and evaluation of accommodation requirements. Co‑ordinate any future developments.
• Monitoring of all servicing / repair requests.
• Providing meter readings to suppliers as required (Gas, Electric, Fax).
• Support the organisational Assurance Framework inputting and evidencing information as required.
• Weekly testing of fire alarm/s.
• Weekly and monthly Legionella checks.
• Ordering and monitoring of internal distribution of FP10 prescriptions.
• Monitoring all stationery levels including printer toners / drums and placing orders according to organisations preferred supplier.
• Recording and filing of documents such as cleaning schedules.

Person Specification

Essential

• Previous experience of supervising people in a fast‑paced service environment.
• A desire to develop the skills and confidence within a team to fulfil their potential whilst continuously improving patient services.
• Willingness and ability to assertively manage difficult conversations with patients and colleagues.
• Enthusiasm to challenge the status‑quo and skilfully manage conflicting priorities in the workplace.
• Ability to build strong working relationships with your team, the wider surgery colleagues and our multi‑disciplinary PCN team, and external agencies.
• Excellent communication skills both orally and in writing.
• Ability to work under pressure while maintaining a positive professional attitude.

Desirable

• Working knowledge of medical terminology.
• Experience in maintaining a successful maintenance, repairs and servicing program.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Clinicare Health Support Services Ltd
Address: Robin Lane Health & Wellbeing Centre, Robin Lane, Pudsey, West Yorkshire, LS28 7DE
Employer's website: http://www.robinlanehealthandwellbeingcentre.com/