GP Practice Receptionist-30 hour/week -12 Months Fixed Term

NHS; Stalybridge; On-site; GBP 18,000 - 22,000; Part time

Job summary

A healthcare organization in Stalybridge is looking for a dedicated GP Practice Receptionist to join their team. In this important role, you will be the first point of contact for patients, requiring excellent customer service and multitasking abilities. Responsibilities include greeting visitors, scheduling appointments, maintaining supplies, and assisting with patient inquiries. Flexibility is necessary to cover various shifts across weekdays. Applicants should have previous customer service experience and proficiency in computer usage.

Qualifications

• Previous customer service experience is essential.
• Ability to multitask in a busy environment.
• Computer literate for managing patient records.

Responsibilities

• Greeting and welcoming visitors.
• Scheduling appointments and handling inquiries.
• Maintaining stock and ordering supplies.

Skills

Customer service

Multitasking

Computer literate

Job description

GP Practice Receptionist-30 hour/week -12 Months Fixed Term

St Andrews House Medical Centre, Stalybridge, Greater Manchester SK15 2AU

Medical Receptionist

30 hours per week- flexibility needed

We are a friendly three-partner GP Practice in the Stalybridge, Tameside area, and we are looking to recruit a medical receptionist to join our busy team. As the front of the house for the Practice, you should enjoy working with the general public and dealing with their enquiries; excellent customer service skills are therefore essential.

Main duties of the job

Job Duties:

• Greeting and welcoming visitors
• Scheduling
• Carrying out requests from management as needed
• Maintaining stock and ordering supplies
• Answering emails and sorting post
• Answering phone calls and transferring them as necessary
• Any other duties required by the GP practice and consistent with the role

Work remotely:

• No

Job responsibilities also include assisting with queries, scanning documentation onto clinical records using Docman 10, ensuring correct coded information and good record keeping guidelines are followed to a high standard, liaising with doctors and community teams, attending monthly practice meetings, accepting and returning of medical records in line with policy, checking surgery emails and responding and any other task assigned to you by the GP partner which fits with your skills and attributes.

About us

Experience

The right candidate should be able to evidence their customer care experience as this is essential as well as being computer literate and be able to multi task in a busy environment.

Flexibility

The job also does rely on a certain amount of flexibility to cover holidays and sickness- flexible over 5 days Mondays to Fridays

Start Date: ASAP

Job responsibilities

As front of house for the Practice you should enjoy working with the general public and dealing with their enquiries, excellent customer service skills are therefore essential. A main part of the job will be booking patients in, ordering prescription requests on the computer, actioning tasks from the doctors, answering the telephone and dealing with patient enquiries. Job responsibilities also include assisting with queries, scanning documentation onto clinical records using Docman 10, ensuring correct coded information and good record keeping guidelines are followed to a high standard, liaising with doctors and community teams, attending monthly practice meetings, accepting and returning of medical records in line with policy, checking surgery emails and responding and any other task assigned to you by the GP partner which fits with your skills and attributes.

Person Specification

Experience

• We invite applications from candidates with previous customer service experience. The candidate will be able to multitask in a busy environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.