Gold-Standard Customer Operations Specialist

Informa Group Plc.; Colchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading international business in Colchester is seeking a Customer Operations Specialist to provide exceptional service and support to clients. The role offers a mix of customer interaction and operational excellence, focusing on efficient order processing and problem resolution. Ideal candidates should have strong communication skills and proficiency in Microsoft Office. With flexible working arrangements, this position is perfect for those eager to contribute to a collaborative team environment while ensuring customer satisfaction.

Benefits

25 days annual leave, rising to 27 days after two years

Company funded private medical cover

Career development opportunities through training

Flexible range of personal benefits

Recognition programs and global awards

Strong wellbeing support

Qualifications

• Proven ability to deliver outstanding customer experiences.
• Strong skills in Microsoft Office (Excel, Word, Outlook).
• Excellent written and verbal communication abilities.
• Proactive approach to resolving issues efficiently.
• Flexibility to adjust working hours based on service center requirements.
• Precision in processing orders and maintaining records.
• Collaborative mindset with the ability to work effectively with diverse stakeholders.

Responsibilities

• Deliver exceptional customer service that enhances reputation.
• Handle inbound/outbound calls and correspondence professionally.
• Process and amend customer orders with accuracy.
• Utilize systems to address and resolve customer requests.
• Record customer information with precision.
• Support customers with online access needs.
• Handle aspects of Order to Cash, including Cash Applications and Credit Control.

Skills

Customer Service Excellence

Technical Proficiency in Microsoft Office

Excellent Communication Skills

Problem-Solving Aptitude

Attention to Detail

Teamwork

Tools

SAP

Job description

A leading international business in Colchester is seeking a Customer Operations Specialist to provide exceptional service and support to clients. The role offers a mix of customer interaction and operational excellence, focusing on efficient order processing and problem resolution. Ideal candidates should have strong communication skills and proficiency in Microsoft Office. With flexible working arrangements, this position is perfect for those eager to contribute to a collaborative team environment while ensuring customer satisfaction.