Global Salesforce Support Manager – IAM & Strategy Lead

ITRS Group; Greater London; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

A leading SaaS provider in the United Kingdom is seeking a Salesforce Support Manager to lead internal support teams and manage outsourced services. The role involves overseeing the global CRM solution, ensuring timely enhancements, and managing team dynamics. The ideal candidate should have over 7 years of Salesforce support experience and be adept at running multiple implementation projects within an Agile framework. The company offers a competitive benefits package including health insurance and flexible hybrid working options.

Benefits

Health Insurance

Dental Health Cover

Employee Assistance Programme

Pension

Flexible Hybrid Working

Enhanced Parental Leave

Travel Insurance

Life Assurance

Income Protection

Qualifications

• 7+ years of hands-on experience in Salesforce support and team management.
• Experience supporting Certinia, Pardot, Clari, or Gong is preferred.
• Experience running multiple implementation projects in an Agile setting.

Responsibilities

• Lead the Salesforce support teams and manage team members' development.
• Drive strategy and improvements for Salesforce solutions.
• Oversee compliance with security and regulatory policies.

Skills

Salesforce support

Team management

Agile project delivery

Systems analysis

Business process mapping

Salesforce solutions integration

Tools

Salesforce

Certinia

Pardot

Clari

Gong

ZoomInfo

BriteVerify

LinkedIn Sales Navigator

Zendesk

Conga Composer

Conga Sign

Job description

A leading SaaS provider in the United Kingdom is seeking a Salesforce Support Manager to lead internal support teams and manage outsourced services. The role involves overseeing the global CRM solution, ensuring timely enhancements, and managing team dynamics. The ideal candidate should have over 7 years of Salesforce support experience and be adept at running multiple implementation projects within an Agile framework. The company offers a competitive benefits package including health insurance and flexible hybrid working options.