Global Loyalty & Retention Lead

THG; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global ecommerce group in Manchester is seeking a Loyalty & Retention Manager to enhance customer engagement and loyalty. You will manage global loyalty initiatives, develop campaigns, and collaborate with various teams to drive retention and lifetime value. Ideal candidates should have over 3 years’ experience in loyalty programme management and strong analytical skills. This position offers a fully office-based role with competitive perks and benefits.

Benefits

25 days annual leave plus bank holidays

Access to in-house GP

State-of-the-art on-site gym

Up to 50% staff discount on THG brands

Referral bonus of up to £1,000

Qualifications

• 3+ years of experience in developing and executing loyalty schemes.
• Experience in monitoring and analysing performance.
• Proven ability to manage strong relationships with stakeholders.

Responsibilities

• Manage and optimise global loyalty programmes.
• Develop loyalty campaign plans with cross-functional teams.
• Analyse programme performance against key KPIs.

Skills

Loyalty programme management

Data analysis

Stakeholder management

Campaign planning

Job description

A leading global ecommerce group in Manchester is seeking a Loyalty & Retention Manager to enhance customer engagement and loyalty. You will manage global loyalty initiatives, develop campaigns, and collaborate with various teams to drive retention and lifetime value. Ideal candidates should have over 3 years’ experience in loyalty programme management and strong analytical skills. This position offers a fully office-based role with competitive perks and benefits.