Global Loyalty Operations & Experience Leader

PowerToFly; Greater London; On-site; GBP 186,000; Full time

Job summary

A leading travel technology company seeks a Senior Manager for Loyalty Operations and Experience. You will create operational strategies that enhance loyalty programs and ensure seamless customer experiences. This role requires over 10 years of experience in loyalty or marketing, excellent analytical and communication skills, and the ability to lead a high-performing team. You will collaborate with various departments to drive program success and contribute to a positive work culture, supported by comprehensive benefits and a flexible work model.

Benefits

Travel perks

Generous time-off

Flexible work model

Qualifications

• 10+ years of experience in loyalty, marketing, or related fields.
• Proven success managing large-scale, global programs.
• Strong analytical skills with the ability to interpret complex data.

Responsibilities

• Develop best practices for managing loyalty program rules.
• Collaborate with cross-functional teams to enhance loyalty programs.
• Manage and mentor a high-performing team.

Skills

Analytical skills

Communication skills

Leadership

Proficiency in Microsoft Excel

Proficiency in PowerPoint

Education

Bachelor’s degree preferred

Tools

Tableau

Digital collaboration tools

Job description

A leading travel technology company seeks a Senior Manager for Loyalty Operations and Experience. You will create operational strategies that enhance loyalty programs and ensure seamless customer experiences. This role requires over 10 years of experience in loyalty or marketing, excellent analytical and communication skills, and the ability to lead a high-performing team. You will collaborate with various departments to drive program success and contribute to a positive work culture, supported by comprehensive benefits and a flexible work model.