Global Customer Support Specialist — Flexible Night Shifts

Xplor; Newcastle upon Tyne; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A global technology solutions company in the UK is looking for a Customer Support Representative to join their team. In this role, you will provide exceptional support to fitness and wellbeing customers primarily based in Australia and New Zealand. This position involves handling customer queries, ensuring high levels of service, and requires excellent communication and problem-solving skills. Ideal candidates will thrive in a fast-paced, team-oriented environment and be willing to work night shifts.

Benefits

Unparalleled opportunities to learn and grow

Collaborative team environment

Paid parental leave

Access to mental health support

Fully flexible work arrangements

Qualifications

• Ability to liaise with stakeholders professionally and clearly.
• Motivated and effective in a fast-paced environment.
• Skilled in building relationships with consumers and colleagues.

Responsibilities

• Provide high-level customer service via phone, email, and chat.
• Manage communication from clients regarding contracts.
• Resolve customer queries and escalate complex issues.

Skills

Excellent communication skills

Active listening

Problem solving

Attention to detail

Teamwork

Job description

A global technology solutions company in the UK is looking for a Customer Support Representative to join their team. In this role, you will provide exceptional support to fitness and wellbeing customers primarily based in Australia and New Zealand. This position involves handling customer queries, ensuring high levels of service, and requires excellent communication and problem-solving skills. Ideal candidates will thrive in a fast-paced, team-oriented environment and be willing to work night shifts.