GI Medicine Service Manager

University College London Hospitals NHS Foundation Trust; Greater London; On-site; GBP 46,000 - 56,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a motivated Service Manager for the GI Medicine team. You will provide operational support and manage a dedicated admin team. The ideal candidate will demonstrate proven leadership skills, a track record in service improvement, and the ability to work under pressure while fostering a patient-centered approach. This role offers a competitive salary within a dynamic NHS environment, aimed at improving patient experience.

Qualifications

• Proven managerial experience in a large complex organization, preferably within the NHS.
• Experience in service improvement and development.
• Proven success in managing change and maintaining quality standards.

Responsibilities

• Provide operational support to the GI Medicine Service.
• Manage an admin team for outpatient and treatment booking.
• Lead on cancer waiting times and be responsible for the RTT pathway.

Skills

Excellent communication skills

Proven track record of working under pressure

Strong negotiation and influencing skills

Quality focused with innovative approach

Demonstrate political awareness

Education

Degree and/or appropriate professional qualification

Job description

GI Medicine Service Manager

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

£46,419 to £55,046 a yearper annum inclusive of HCAS

The closing date is 22 December 2025

An exciting opportunity has arisen for a motivated and focused Service Manager to join the GI Medicine Team on a fixed term contract.

As Service Manager you will provide operational support to the GI Medicine Service, including both Gastroenterology outpatients and our specialist GI Physiology unit. You will be responsible for managing an admin team responsible for outpatient and treatment booking, patient queries and general administration support to the medical and surgical teams. Reporting to the Assistant General Manager you will lead on cancer waiting times and be responsible for the RTT pathway.

Main duties of the job

We are looking for an individual who has proven experience of leading and running a service. You will have excellent communication and interpersonal skills with the ability to work well under pressure and meet the challenges of working to deadlines. A successful candidate will need to have a proven track record of managing key performance targets and have proven experience in people management. You will be a team player with the drive and energy to improve the patient experience.

The ideal candidate will have a patient centered approach and experience of working within a busy NHS team, and be able to work autonomously as well as part of a team.

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

About us

UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Job responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.

UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person Specification

Knowledge

• Degree and/or an appropriate professional qualification or equivalent.

Experience

• Previous managerial experience in a large and complex organisation preferably within the NHS.
• Proven experience in service improvement and development.
• Proven experience in effective management of budget and effective leadership of staff.
• A proven record of success in managing change while also developing and maintaining high standards of quality.

Skills

• Excellent communication skills, including the ability to liaise and negotiate effectively at directorate management team level.
• Proven track record of working under pressure to strict deadlines.
• Strong negotiation and influencing skills with ability to motivate and engage individuals and teams.
• Quality focussed with an innovative approach and the ability to solve complex problems.
• Evidence of political awareness and sensitivity to the high profile of the Trust.

Other requirements, including:

• Demonstrate a commitment to self-development with ability to demonstrate knowledge of current thinking and policy affecting health and public sector.
• A commitment to promoting equality and diversity in the workplace and in service delivery and development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.