General Service Technician

ZipRecruiter; West Suffolk; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive service provider is seeking a General Service Technician to perform vehicle repairs and maintenance. Candidates should have a high school diploma and automotive training. Responsibilities include tire services, performing inspections, and customer interaction. Competitive pay and benefits including vacation, healthcare, and career advancement opportunities are offered.

Benefits

Performance-based incentives

Paid vacation and holidays

Healthcare, Vision, and Dental for full-time teammates

Qualifications

• High School Diploma or equivalent required.
• Must own a basic set of tools or participate in tool purchase program.
• Current valid driver's license and satisfactory MVR required.

Responsibilities

• Perform basic vehicle services and repairs.
• Tire services including balancing and patching.
• Conduct Monro's Courtesy Inspection on every vehicle.

Skills

Automotive training

Customer service

Basic vehicle repairs

Education

High School Diploma or equivalent

Tools

Basic set of tools

Job description

Overview

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, and we value people first. Headquartered in Rochester, NY, Monro operates nearly 1,300 auto repair shops and tire dealers in 32 states with 16 brands. Under the Monro banner, we are united as a TEAM with a mission to provide the highest quality tire and auto service in the industry.

We’re looking for motivated individuals at every stage of their career who share our vision. Positions are available in retail locations across our brands, in field management, and in store operations at our Store Support Center in Rochester, NY. If you enjoy helping others, working on cars, being part of a team, solving problems, and building guest relationships with honesty and integrity, Monro could be your destination.

Destination Monro - Your Career is Here!

About The Role

Compensation: $16-18 per hour, based on experience.

The General Service Technician is a blended role with both front and back shop responsibilities, including at least two days per week dedicated to front counter duties. This position performs routine vehicle repairs and maintenance per company standards and manufacturer specifications, and communicates vehicle issues and solutions to guests. As a key holder and manager on duty (MOD) when needed, the General Service Technician helps provide a superior guest experience, drives sales of automotive services and tires, and maintains a welcoming in-store atmosphere.

Responsibilities

• Accurately perform basic vehicle services and repairs per Monro standards.
• Tire Services: wheel removal, balancing, patch/plug repairs, changing, mounting, installation and TPMS service and repair.
• Vehicle Services: lubrications, oil changes, basic maintenance (bulbs, wiper blades, filters, etc.), battery testing and installations.
• Consistently complete Monro’s Courtesy Inspection on every guest vehicle, identifying and communicating additional needed services.
• Assist in inventory management, including pulling tires and parts, unloading and stocking inventory.
• Assist with all general store duties, ensuring cleanliness and guest-ready condition per Monro standards.
• Adhere to safety standards including wheel torque, oil safety, and other procedures.
• Conduct test drives following Monro’s Road Test policy and local traffic/safety laws.
• Understand and adhere to company policies and procedures, governmental standards (including environmental codes and ANSI/OSHA standards).
• Maintain technical knowledge through Monro University training and operate equipment safely (lifts, welders, brake lathes, etc.).
• Under management direction, assist with guest care, work orders, register assistance, facility maintenance, and outside purchase ordering.
• Assist in opening/closing responsibilities as a secondary key carrier; communicate all Monro products and services to guests.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent. Automotive training or equivalent combination of education and experience.
• Current valid driver’s license and a satisfactory MVR; ability to operate customer vehicles for test drives.
• Own a basic set of tools or participate in Monro’s tool purchase program.

Work Environment & Physical Requirements

This job operates in an automotive shop environment with typical noise, exposure to chemicals, odors, dirt, and dust. Candidates must be able to:

• Work flexible hours, including days, evenings, weekends, and holidays.
• See and lift/carry up to 50 lbs. without assistance.
• Stand and walk for long periods; reach overhead and below the knees; squat, bend, stoop, kneel, and twist.

Benefits

• Performance-based incentives
• Paid vacation and holidays for full-time teammates
• Reimbursement for ASE Certifications
• Reimbursement for State Inspection Licenses where applicable
• 401(k) eligibility immediately upon hire
• Direct Deposit
• Employee Discounts
• Healthcare, Vision, and Dental for full-time teammates
• Employee Access Perks
• Career Advancement Opportunities

Your Next Destination

Growth Opportunity: Monro supports career growth through coursework, leadership development, on-the-job training, and company-sponsored certifications via Monro University, enabling advancement to the next level.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to color, national origin, sex, disability, or protected veteran status, or any other characteristic protected by law.