General Manager - Waterfront Street Kitchen and Bar - Excel London

Compass Group UK & Ireland; London; On-site; GBP 45,000 - 52,000; Full time

Job summary

A leading hospitality firm in London seeks a General Manager for Waterfront Street Kitchen & Bar, responsible for all restaurant operations. Ideal candidates will have managerial experience in hospitality, strong financial skills, and outstanding leadership to deliver exceptional customer service. Join a vibrant team dedicated to creating unforgettable experiences and enjoy competitive benefits including healthcare, annual leave, and development opportunities.

Benefits

Healthcare & wellbeing support

25 days' annual leave plus bank holidays

Family benefits and additional leave

Meals on duty included

Qualifications

• Proven experience in a managerial role within the hospitality industry.
• Strong financial understanding with budgeting experience.
• Ability to handle challenging customer situations.

Responsibilities

• Oversee daily restaurant operations.
• Lead and train staff to ensure high performance.
• Monitor stock and cost control measures.

Skills

Managerial experience in hospitality

Financial analysis

Leadership skills

Customer service skills

Restaurant management software

Collaborative approach

Tools

MS Office

Job description

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Job Introduction

General Manager - Waterfront Street Kitchen and Bar, Excel London, E16 1XL | Full-Time / Permanent

£45,000 + excellent benefits including healthcare, wellbeing support, 25 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

We're looking for...

As the General Manager of Waterfront Street Kitchen and Bar, you will be the most senior person in the restaurant, responsible for overseeing all aspects of the restaurant's operations. This includes managing ordering, inventory, financial performance, staff management, training and ensuring the highest standards of customer service.

We are Levy

Levy is about elevating experiences. We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritise people and the planet.

Trusted by some of the world's most iconic stadiums, entertainment venues, and major events - from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London - we bring experiences to life with passion and precision.

Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.

We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.

General Manager - The role

• Oversee daily restaurant operations to ensure smooth and efficient service.
• Lead, train, and support staff to maintain high performance and morale.
• Ensure excellent customer service and handle any guest issues promptly.
• Manage schedulling, payroll, and performance reviews.
• Monitor stock, ordering, and cost control measures.
• Maintain compliance with health, safety, and licensing regulations.
• Analyse financial reports to drive revenue and control costs.

What we're looking for

• Proven experience in a managerial role within the hospitality industry, preferably in a high street bar or high-volume restaurant setting.
• Strong financial understanding, with experience in budgeting, forecasting and financial analysis.
• Excellent leadership and people management skills, with a track record of developing and motivating teams.
• Outstanding customer service skills and the ability to handle challenging situations with grace and professionalism.
• Ability to work in a fast-paced environment.
• Proficient in using restaurant management software and MS Office applications.
• Passionate about delivering exceptional experiences.
• A team player with a collaborative approach to leadership.

What you'll get in return

• Competitive salary with bonus and full company benefits
• 25 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
• Mental health support: 24/7 Employee Assistance Programme
• Family benefits:
  1. 2 days' additional leave after returning from maternity leave
  2. Day off for your baby's first birthday
  3. Enhanced family leave
• Perks & discounts:
  1. Shopping, entertainment, and travel discounts
  2. 20% off Nuffield Health and 10% off PureGym memberships
• Financial wellbeing:
  1. Pension scheme
  2. Life Assurance
  3. Preferred rates on salary finance products
• Development opportunities:
  1. Professional subscriptions
  2. Ongoing training and structured career pathways
• Meals on duty included

Why Join Us?

Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality.

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.

Together, we create unforgettable experiences - and shape the future of hospitality.