General Manager – Confidential Luxury Hospitality Appointment (UK)

Trades Workforce Solutions; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

A prestigious luxury hospitality property in the UK is seeking a General Manager to lead its operations and ensure top-tier service delivery. The successful candidate will have over 10 years of experience in luxury hospitality leadership, managing complex environments, and a proven track record of success. This role offers the opportunity to lead a significant redevelopment project, embedding a culture of excellence and innovation within the hospitality team.

Qualifications

• Minimum of 10 years’ operational leadership experience in luxury hospitality.
• Demonstrated success as General Manager or senior operations leader in five-star hotels.
• Proven ability to manage complex, multi-revenue stream hospitality environments.

Responsibilities

• Lead day-to-day operations ensuring seamless five-star service delivery.
• Recruit, coach, and train hospitality staff to embed a culture of excellence.
• Uphold safety and health protocols in line with UK regulations.
• Set and manage departmental budgets with the Financial Controller.
• Collaborate with CEO on property’s relaunch and long-term strategy.

Skills

Operational leadership

Guest satisfaction

P&L management

Communication skills

Cultural awareness

Job description

Confidential Executive Search: General Manager – Luxury Hospitality (UK)

Job Overview:

Oplu has been exclusively appointed to conduct a confidential executive search for a General Manager to oversee day-to-day operations at a prestigious five-star luxury hospitality property in the United Kingdom.

This is a discreet leadership appointment for a single-property hospitality business owned by a UHNW family office structure and undergoing a significant redevelopment project. The General Manager will be the driving force in ensuring service excellence and operational performance across this multi-faceted, high-profile property.

Key Responsibilities:

• Lead day-to-day operations of the property, ensuring seamless five-star service delivery
• Recruit, coach, and train all hospitality staff, embedding a culture of excellence
• Uphold safety, security, and health protocols for guests, employees, and property in line with UK regulations and internal risk frameworks
• Set, manage, and review departmental budgets in partnership with the Financial Controller and department heads
• Lead daily operations across all departments, ensuring world-class guest experiences in line with five-star hospitality standards
• Recruit, inspire, and develop a high-performing hospitality team that embodies a culture of excellence and discretion
• Oversee efficiency, compliance, and cost control while maintaining impeccable service standards
• Collaborate closely with the CEO and ownership on the property’s relaunch and long-term strategy
• Champion innovation and operational improvements while respecting traditional hallmarks of luxury service

Candidate Profile:

• Minimum of 10 years’ operational leadership experience in luxury hospitality
• Demonstrated success as General Manager, Hotel Director, or senior operations leader in five-star hotels, resorts, or internationally recognised hospitality properties
• Proven ability to manage complex, multi-revenue stream hospitality environments including dining, wellness, leisure, and events
• Exceptional leadership, communication, and cultural awareness skills
• Commercially astute with strong P&L management and guest satisfaction metrics
• Ability to work closely with UHNW ownership and investors with discretion and professionalism

Why This Role?

This is a rare opportunity to lead the relaunch of a landmark UK luxury property, ensuring it becomes a benchmark for service, innovation, and guest satisfaction. The successful candidate will leave a lasting mark on one of the most ambitious redevelopment projects in the hospitality sector.

Please note:At Oplu, we specialise in discreet, high-calibre executive search for luxury hospitality, private estates, and family offices. We rarely advertise positions of this level publicly, and are doing so here only to ensure we connect with the most exceptional leaders in the market.

Applications will be handled in the strictest confidence. Due to the high level of interest expected, only shortlisted candidates will be contacted within 14 days of application.