General Manager

Shepherd Neame; Worcester Park Estate; On-site; GBP 35,000 - 45,000; Full time

Job summary

A historical brewery is seeking a General Manager for its waterside dining destination in Dartford. The ideal candidate will have a background in hospitality, strong leadership skills, and the ability to create an inclusive culture. This role involves leading a team to provide excellent customer service while achieving business objectives. Competitive salary and various perks offered.

Benefits

Competitive annual salary package

Private live in accommodation if required

Bonus scheme

Private health care scheme

Early wage withdrawal scheme

25% discount on food and drink

Company pension plan

Flexible working hours

Qualifications

• Experience managing a team from within hospitality or a service-led environment.
• Ability to develop staff and drive high standards.

Responsibilities

• Create an inclusive culture within the business.
• Lead and develop your team to offer excellent customer service.
• Achieve key business objectives and deliver continued growth.

Skills

Strong leadership

Customer service

Operational skills

Job description

Overview

Shepherd Neame is on the lookout for a General Manager with bags of personality to join our team, so if you have previous experience of managing a team from within either the hospitality or a service led environment and you are looking for a new and rewarding challenge; this may be just the job for you.

A waterside dining destination in Dartford, The Wharf serves up fine food and drinks with a side of stunning views. Situated on pretty Cotton Lake, The Wharf is a destination in itself. Perfect for a relaxed bite to eat after a busy day shopping at the nearby Bluewater complex. Relax and unwind overlooking the water from our terrace and large garden.

Responsibilities

As an ambassador for our brand, you will create an inclusive culture within the business, leading and developing your team to ensure that they offer excellent customer service at every opportunity. With the support of your Operations Manager you will strive to achieve key business objectives within your individual site whilst delivering continued growth, customer satisfaction and success.

Qualifications

Experience managing a team from within hospitality or a service-led environment. Strong leadership, customer service and operational skills. Ability to develop staff and drive high standards.

What’s in it for you

• Competitive annual salary package
• Private live in accommodation if required
• Bonus scheme
• Private health care scheme
• Early wage withdrawal scheme
• 25% discount on food and drink at Shepherd Neame Managed Houses
• 25% discount on overnight Managed House Hotel bookings
• Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham
• Sheps Hut discounts and special offers hub on 100\'s of high street shops and services
• Access to a Workplace Mental Health Platform
• Company pension plan
• The opportunity to develop & move within our pubs, the Brewery & Support Office
• Flexible working hours

About Shepherd Neame

Shepherd Neame may be Britain’s oldest brewer but our approach is anything but old-fashioned. We are an authentic, independent business, yet flexible and agile, and that has enabled us to survive and thrive based on the following Sheps Skills:

• Working Together
• Pride and Passion
• Authenticity
• Sheps Spirit

Britain’s oldest brewer, Shepherd Neame, has been based in the market town of Faversham, Kent for over 300 years. An independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout London and the South East, from the historic heart of the City to the Kent coastline. We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office.

Diversity, equality, and inclusion matter to Shepherd Neame. If you think you would be suited this role we would welcome your application regardless of age, disability status, ethnicity, gender, religion or sexual orientation. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.