General Manager

JR United Kingdom; Manchester; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player in the luxury spirits sector is seeking a dynamic Retail Manager to oversee their Manchester store. This role offers the opportunity to drive sales performance, manage a talented team, and ensure an exceptional customer experience in a prestigious environment. With a focus on maintaining the highest standards of luxury retail, you will cultivate relationships with key stakeholders and high-net-worth individuals, while implementing strategies for growth and profitability. If you're passionate about luxury retail and ready to elevate your career, this is the perfect opportunity for you.

Qualifications

• Proven experience in luxury retail management.
• Strong commercial acumen and relationship-building skills.

Responsibilities

• Lead daily operations ensuring a luxurious experience for customers.
• Develop strategies to drive store performance and profitability.
• Manage and motivate a high-performing retail team.

Skills

Retail Management

Commercial Acumen

Team Leadership

Relationship Management

Communication Skills

Strategic Thinking

Job description

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Salary – Competitive Salary with Discretionary bonus.

Are you an individual representing luxury drink brands and delivering event experiences and tasting sessions to prestige clients?

Are you looking to move your career into a retail management setting and achieve true work/life balance?

The Advocate Group are partnered with a prestigious brand in the luxury Premium spirits sector on the search for a retail manager to oversee the operations of their Manchester store ensuring business objectives and customer expectations are consistently exceeded.

We are looking for an individual who possesses a strong commercial understanding and a proven track record in luxury retail, ideally with existing high-level relationships within the industry.

This individual will be responsible for driving sales performance, managing a dynamic team, and delivering an exceptional customer experience, all while maintaining the highest standards of luxury retail.

Key Responsibilities:

1. Lead and manage the day-to-day operations of the store, ensuring a seamless and luxurious experience for every customer.
2. Develop and implement strategies to drive store performance, sales growth, and profitability.
3. Cultivate and maintain relationships with customers, key stakeholders, and industry contacts to enhance business opportunities.
4. Manage a team of retail professionals, ensuring ongoing training, development, and motivation to deliver exceptional service and sales results.
5. Maintain high standards of store presentation, merchandising, and stock management, ensuring the store reflects the brand’s luxury positioning.
6. Oversee the recruitment, training, and retention of store staff, ensuring alignment with brand values and performance expectations.
7. Analyse sales data and customer insights to inform decision-making and improve the store’s overall performance.
8. Ensure compliance with all company policies, procedures, and regulatory requirements.

Skills and Experience:

1. Proven experience in a retail management role within the luxury sector, preferably in premium or high-end brands.
2. Strong commercial acumen – ability to sell / upsell customers, and sound understanding of the commercial objectives of TWS (margins, brand partnerships).
3. Credible and comfortable dealing with suppliers and brands during visits and events.
4. A demonstrated ability to develop and nurture relationships with high-net-worth individuals and key industry figures.
5. Excellent leadership and team management skills, with the ability to inspire and motivate a high-performing team.
6. Excellent communication skills and experienced at building relationships with customers / private clients.
7. Ability to think strategically while maintaining attention to detail.
8. A proactive, results-oriented approach with a commitment to achieving targets and maintaining high standards.

If you're ready to take the next step in your career and drive the growth of an exciting business, we'd love to hear from you!

Get in touch with The Advocate Group or APPLY NOW to be considered for this exciting vacancy.

? 020 7871 8000