General Manager

Tenpin Ltd; Gloucester; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading entertainment company in Gloucester is seeking a passionate General Manager to drive business growth and create a fun environment. The ideal candidate should have at least 2 years of experience in a similar role ideally in leisure or hospitality, along with team leadership skills and adaptability to change. This role offers an industry-leading bonus scheme and opportunities for career development.

Benefits

Industry-leading bonus scheme

33 days holiday (including Bank Holidays)

Enhanced maternity, paternity, adoption leave

Discounts with Tenpin Treats

Free Bowling for family & friends

Free food when working 6+ hours

Medicash

Employee Assistance Programme

Free counselling

Life assurance (4x annual salary)

Birthday off

Long Service Awards

Qualifications

• Minimum of 2 years' experience as a hands-on General Manager, ideally within leisure or hospitality.
• Experience in developing business plans focused on growth and financial targets.
• Full flexibility and adaptability to change.

Responsibilities

• Create a culture of excellent customer service.
• Drive business growth through local promotions.
• Develop an annual business plan with the Regional Manager.
• Create a professional environment with training and appraisals.

Skills

Customer service excellence

Business growth strategies

Team leadership

Revenue optimization

Flexibility and adaptability

Job description

Overview

Are you a driven, passionate leader with a natural ability to create a fun environment for both our customers and team whilst achieving company objectives? We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain? We love to entertain-it's in our DNA! Beyond bowling, we offer Houdini's Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.

Responsibilities

• Creating a culture of excellent customer service


• Driving the business growth through local promotions and central product delivery


• Developing an annual business plan with the Regional Manager focusing on growth and financial target


• Creating a professional environment with training, appraisals, fair management and support team operations and strategy execution.


• A minimum of 2 years' experience as a hands-on General Manager, ideally within leisure or hospitality, whilst leading and developing large teams


• Experience in optimising revenue and overall business performance


• Fully flexible and highly adaptable to change

Benefits

• Industry-leading bonus scheme


• 33 days holiday (including Bank Holidays)


• Enhanced Maternity, Paternity, Adoption leave


• Tenpin Treats - Retailer discounts and Best Doctors


• Free Bowling for family & friends


• Free Food (when working 6+ hours)


• Medicash


• Employee Assistance Programme


• Free counselling


• Life assurance (4x annual salary)


• Birthday off


• Long Service Awards

Career Development

Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.

What Happens Next? Ready to grow your career with us? Click apply and complete our quick 2-minute application.

About Company

Working at Tenpin is so much more than a job - it's being part of a vibrant, high-energy team that brings fun to life every single day. From our cutting-edge bowling lanes and exciting arcades to our lively bars and restaurants, every shift is packed with variety. If you love working with people, thrive in a fast-paced environment, and want to be part of creating amazing experiences, then you'll fit right in at Tenpin