General Manager

Unicorn Hospitality Group; England; On-site; GBP 70,000 - 80,000; Full time

Job summary

A leading international hospitality company is seeking a General Manager to oversee UK operations. This senior leadership role entails full responsibility for operational performance, team management, and strategic growth within the hotel sector. The ideal candidate will have a proven track record in hotel management, strong financial acumen, and excellent leadership skills. This position is based in London, offering a competitive salary of £70,000 – £80,000 per year.

Benefits

Competitive salary

Join a purpose-driven team

Opportunity for growth

Innovative service environment

Qualifications

• Strong track record in hotel operations, ideally in housekeeping & front desk.
• Proven leadership experience in managing multi-site teams.
• Comfortable owning budgets, forecasts, and reporting.
• Experience with tech-driven operations and reporting tools.
• Good knowledge of UK labour law and employment practices.

Responsibilities

• Lead all business operations across hotel partnerships in the UK.
• Build and manage high-performing service and housekeeping teams.
• Own P&L responsibilities: budgeting, forecasting, and reporting.
• Drive partnerships with hotel clients through performance.
• Ensure compliance with UK employment law and quality standards.
• Identify and secure new business opportunities.

Skills

Hotel operations

Leadership in multi-site management

Financial acumen

Client engagement

Strategic thinking

Excellent communication skills

Knowledge of UK labour law

Fluent in English

Job description

We’re hiring: General Manager – UK

Ready to lead the charge for Unicorn in one of our fastest-growing markets?

We’re looking for a bold, business-savvy leader to run our UK operations. You’ll own the full scope — from financial performance to team leadership and strategic growth. This isn’t just a job. It’s your chance to shape the future of hospitality services in the UK.

The Role: General Manager – UK

We are seeking a driven, entrepreneurial General Manager to lead and grow our business operations in the UK. This is a senior leadership role with full responsibility for operational performance, financial outcomes, team management, and strategic growth. You’ll oversee a multi-site operation, drive service excellence, and shape the future of Unicorn in one of our most important markets.

Location: London (base for UK operations) with regular travel to partner hotels across the country

Key Responsibilities

• Lead all business operations across Unicorn’s hotel partnerships in the UK
• Build, scale, and manage high-performing service and housekeeping teams
• Own P&L responsibilities: budgeting, forecasting, financial reporting, and cost controls
• Ensure operational excellence through structured processes, audits, and service innovation
• Drive long-term partnerships with hotel clients through performance, communication, and trust
• Recruit and develop team leads and frontline staff, fostering a high-performance culture
• Collaborate closely with HQ to align on strategy, growth initiatives, and digital solutions
• Identify and secure new business opportunities to expand Unicorn’s presence in the UK
• Ensure compliance with UK employment law, health & safety regulations, and quality standards
• Champion our culture of flexibility, transparency, and guest-first thinking

What We’re Looking For

• Strong track record in hotel operations, ideally with a background in housekeeping & front desk
• Proven leadership experience in managing multi-site teams and full business units
• Solid financial acumen — comfortable owning budgets, forecasts, and reporting
• Business-minded and comfortable with client engagement and sales
• Digital mindset: experience with tech-driven operations, reporting tools, and automation
• Strategic thinker who can also execute hands-on and lead by example
• Good knowledge of UK labour law and employment practices, including compliance and HR frameworks
• Excellent interpersonal and communication skills, with a client-first mentality
• Fluent in English (required)
• Valid UK driving licence
• Based in London or the South East, with willingness to travel nationwide

Why Join Unicorn?

• Lead the UK market for a fast-growing, international hospitality company
• Work with a purpose-driven team at the forefront of service innovation
• Shape strategy and growth while staying close to day-to-day execution
• Join a company where people and partnerships matter — from guests to teams to clients
• Be part of a journey that’s only just getting started

Salary: £70,000 – £80,000 per year (DOE)

Start Date

Preferably October/November 2025

Let’s redefine hospitality services — together

About Us

Unicorn is redefining hospitality services for the modern, digital-first hotel operator. We do and own HOaaS – Hotel Operation as a service. We are a hotel-company , run by hoteliers. We are a leading international service partner with a growing footprint across Europe. Our mission is clear: deliver world-class service experiences that elevate both guest satisfaction and operational performance.