General Manager

Deverell Smith Recruitment Ltd; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading recruitment agency is seeking a General Manager for student accommodation in London. You will be responsible for driving operational excellence, leading on-site teams, and ensuring exceptional customer experiences. The ideal candidate has proven management experience in hospitality or property and a customer-obsessed mindset. A strong financial acumen and tech-savviness are necessary for this role.

Qualifications

• Proven team management experience in hospitality or student accommodation.
• Customer-obsessed mindset with a track record of outstanding service delivery.
• Strong financial skills with experience in budgets and forecasts.

Responsibilities

• Lead and inspire on-site teams to deliver exceptional customer experiences.
• Manage property operations, ensuring health & safety and compliance.
• Drive sales and occupancy to achieve revenue targets.

Skills

Team management

Customer service

Financial acumen

Communication

Sales-focused

Tech-savviness

Tools

CRM software

Microsoft Office

Job description

Overview

General Manager - Student Accommodation

The Role

Join us as General Manager and lead the transformation of student living in London. You'll drive operational excellence while creating unforgettable experiences for residents, combining team leadership with customer obsession to set new industry standards.

What You'll Do

• Lead and inspire on-site teams while delivering exceptional customer experiences
• Manage property operations including health & safety, compliance, and financial performance
• Drive sales and occupancy to achieve revenue targets and maximise bookings
• Build strong relationships with students, universities, and internal teams
• Support new property launches and ensure seamless operations

What We're Looking For

• Proven team management experience in hospitality, student accommodation, or property
• Customer-obsessed mindset with outstanding service delivery track record
• Strong financial acumen (budgets, forecasts, P&Ls)
• Confident communicator across all channels
• Sales-focused, KPI-driven, and target-motivated
• Tech-savvy with CRM & Microsoft Office experience