General Manager

DHL; Birmingham; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading logistics company in Birmingham seeks a General Manager to oversee site operations, ensuring high standards and exceptional customer experiences. The ideal candidate will have a strong leadership background in managing complex warehousing environments and be skilled in customer relationship management. This role offers a competitive package including a company car, health benefits, and employee support services. Join us in delivering excellence in supply chain management.

Benefits

Company car or car allowance

Free confidential 24/7 GP service

Discounts on retail, childcare, and gym

Affordable loans and enhanced pension scheme

24/7 employee support services

Qualifications

• Proven track record in managing complex warehousing environments.
• Ability to inspire teams and improve engagement.
• Strong skills in data analysis and KPIs management.

Responsibilities

• Lead complex site operations with a focus on premium standards.
• Promote engagement and cultural transformation.
• Manage customer relationships to ensure exceptional service.
• Drive health and safety excellence and compliance.
• Monitor performance and lead continuous improvement initiatives.
• Plan resources and manage returns effectively.

Skills

Operational leadership

Customer relationship management

Data analysis

Change management

Retail logistics

Engaging communication

Job description

Grade: RCS H

Contract Type: Permanent (Full-Time)

Location: Hams Hall – B46 1DP

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.

We're now looking for a General Manager to take the lead at a fast-paced site, driving operational excellence, inspiring a culture of engagement, and delivering an outstanding customer experience that sets the standard.

✅A TYPICAL DAY MAY INVOLVE

• Leading Complex Site Operations – Oversee a dynamic, high-variety warehousing environment, ensuring premium retail and packaging standards are met.
• Promoting Engagement & Culture – Host town halls, provide updates, and lead cultural transformation with a personable, soft‑touch approach that inspires teams and strengthens engagement.
• Managing Customer Relationships – Build strong, collaborative partnerships with the customer team, ensuring seamless communication and consistently delivering a premium customer experience.
• Driving Health & Safety Excellence – Maintain a “Safety First” culture, conduct incident investigations, and ensure compliance with high‑security protocols and reverse logistics processes.
• Monitoring Performance & Engagement – Review KPIs, track operational performance, and lead initiatives to support Employee engagement, fostering a culture of continuous improvement.
• Resource Planning & Returns Management – Align forecasts with customer needs, manage staffing for seasonal peaks, and oversee returns and reverse logistics with precision.

✅THIS ROLE WOULD SUIT PEOPLE WHO

• Operational Leaders – Individuals with a strong track record of managing complex, high‑security warehousing environments and delivering results through effective leadership and collaboration.
• Customer-Centric Leaders – People skilled at managing on‑site customer relationships, delivering premium brand standards, and driving exceptional CX.
• Engaging Communicators – Leaders who bring personality, empathy, and a personal touch to inspire teams and improve engagement scores.
• Change Agents – Professionals passionate about cultural transformation, continuous improvement, and elevating good processes to great.
• Retail & Reverse Logistics Experts – Those with experience in premium retail packaging, returns management, and high‑security environments.
• Data-Driven & Strategic Thinkers – Individuals who can analyse KPIs, manage resource planning, and balance operational efficiency with customer expectations.

✅WHY JOIN US?

• Company Car or Car Allowance
• Free confidential 24/7 GP Service
• Hundreds of discounts (including Retail, Childcare + Gym)
• Affordable loans & Enhanced Pension Scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more: https://supplychainjobs.dhl.com/jobs/our-benefits/

✅WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

✅BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex‑service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 12th January. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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