Functional Business Analyst, MS Dynamics 365 CRM

Avanade Inc.; City Of London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading technology consulting firm in the UK is seeking a Pre-Sales Solutions Specialist for Dynamics 365 Customer Engagement. You will work with account teams to design high-value solutions for finance and supply-chain challenges, utilizing your expertise in Microsoft Dynamics 365. The ideal candidate has strong communication skills, experience in business requirements gathering, and will manage JIRA tickets for project alignment. This role offers an opportunity to be integral to a dynamic sales team.

Qualifications

• Experience in gathering and documenting business requirements.
• Ability to write clear and comprehensive Functional Specification Documents.
• Strong knowledge of systems integration and cross-team collaboration.

Responsibilities

• Collaborate with stakeholders to gather and document business requirements.
• Write Functional Specification Documents to guide development.
• Manage JIRA tickets and facilitate inter-team communications.

Skills

Microsoft Dynamics 365 CRM expertise

Business analysis

Stakeholder communication

JIRA management

Tools

JIRA

Job description

Overview

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success. As a Pre-Sales Solutions Specialist for Dynamics 365 Customer Engagement, you'll be integral to our UK sales team. You'll collaborate with account teams to design and position high-value solutions for finance and/or supply-chain challenges, turning your technical depth into clear business solutions with tangible value driven outcomes.

Key Responsibilities

• Business Requirements Gathering: Collaborate with stakeholders to gather and document detailed business requirements for Dynamics 365 CRM projects.
• Functional Specification Documentation (FSD): Write clear and comprehensive Functional Specification Documents to guide development teams.
• Dynamics 365 CRM Expertise: Apply functional knowledge of Microsoft Dynamics 365, particularly in areas such as retail customer leads and service requests.
• Cross-Team Interaction: Work closely with multiple teams, including IT, development, and operations, to ensure alignment and integration of business requirements.
• Systems Alignment: Ensure alignment of specifications from various systems and interfaces, contributing to seamless system integration.
• JIRA Triage: Manage and prioritize JIRA tickets, assigning them to the appropriate teams based on priority and complexity.
• Stakeholder Communication: Facilitate communication between stakeholders to ensure clarity and alignment of project objectives.

Equal Employment Opportunity Statement

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