Frontline Service Advisor & Care & Repair Specialist

Bolton at Home; Bolton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A community service organization in Bolton is seeking a Service Advice & Support Officer to provide high-quality administrative support and advice services. This frontline role involves acting as a key contact for customers, maintaining accurate records, and supporting the delivery of Care & Repair services. The successful candidate will possess strong customer service and organizational skills, ensuring efficient processing of grants and invoices while promoting a customer-centric approach.

Qualifications

• Experience in a customer-facing administrative role is required.
• Proficiency in handling telephone inquiries and providing clear advice.
• Ability to maintain accurate records on IT systems.

Responsibilities

• Act as a first point of contact for customer enquiries.
• Support delivery of Care & Repair services through administrative processing.
• Maintain accurate records to support service delivery.

Skills

Customer service skills

Organisational skills

Administrative skills

Job description

A community service organization in Bolton is seeking a Service Advice & Support Officer to provide high-quality administrative support and advice services. This frontline role involves acting as a key contact for customers, maintaining accurate records, and supporting the delivery of Care & Repair services. The successful candidate will possess strong customer service and organizational skills, ensuring efficient processing of grants and invoices while promoting a customer-centric approach.