Front Office Team Leader

IBIS; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel group in Greater London is seeking a Front Office Team Leader who will be the face of The Ibis London Canning Town. In this role, you will ensure guests receive a warm welcome and personalized service. Responsibilities include supervising operations, guiding the team, and developing sales skills to meet performance targets. Ideal candidates will have prior experience in hospitality, strong communication and numerical skills, and the ability to work independently. Competitive compensation and growth opportunities are offered.

Benefits

Competitive compensation

Career growth opportunities

Discount for employees and friends

Free bonus breaks at Accor hotels

Qualifications

• Previous experience as a receptionist or similar role in hospitality.
• Strong numerical and analytical skills with attention to detail.
• Proficiency in hotel management systems preferred.
• Fluency in English, both written and verbal.
• Basic computer skills and familiarity with office software.

Responsibilities

• Welcome guests and ensure their well-being during their stay.
• Supervise hotel operations and guide team members.
• Develop sales skills to assist the team in performance.
• Maintain communication with all departments.
• Work independently, including during overnight hours.

Skills

Customer service skills

Numerical skills

Analytical skills

Problem-solving

Communication skills

Flexibility

Tools

Opera PMS

Financial software

Job description

Company Description

Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, you will be able to truly find yourself, and they all share a common ambition: to keep innovating and challenging the status‑quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Job Description

As our next Front Office Team Leader, you…

• Are the ‘face of' The Ibis London Canning Town, extending a warm welcome to our guests, putting their well‑being at the heart of everything you do, while adding your personal touch to their stay.
• Provide guidance and support to the team, supervising hotel operations.
• Help team members performing their tasks and look for improvement/training opportunities.
• Develop sales skills to assist your team in delivering world‑class results.
• Help the hotel meet its targets.
• Are an autonomous and passionate individual, confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.
• Maintain strong working relationships and communicate with all departments, ensuring a continuous link between night and day.
• Ability to work independently and efficiently, sometimes during overnight hours.

Qualifications

• Previous experience as a receptionist or in a similar role, preferably within the hospitality industry.
• Strong numerical and analytical skills with a keen eye for detail.
• Previous experience with Opera PMs or similar, preferred but not essential.
• Proficiency in using financial software and hotel management systems.
• Excellent customer service and communication skills.Ability to work independently and efficiently with little supervision.
• Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
• Fluency in English, both written and verbal.
• Basic computer skills and familiarity with standard office software.
• Problem‑solving abilities and a proactive approach to addressing issues or complicated guests.

Additional Information

Why Join Us?

• Innovative Environment: Be part of a forward‑thinking organization where your ideas matter.
• Opportunity to grow in the company.
• Career Growth: We invest in our people and offer opportunities for professional development.
• Supportive Team: Work with a group of dedicated and passionate professionals.
• Competitive Compensation: We offer a comprehensive salary and benefits package.
• Free Bonus Break – 2 free weekends to spend in Accor hotel in the UK – (up to availability).
• Discount for you and your friends & family in all Accor Hotel worldwide.