Front Office Porter: Guest Experience Host

RBH; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A hospitality management company in the United Kingdom is seeking a Front Office Porter for their luxury hotel in Edinburgh. Your role will include greeting guests, assisting with luggage, and providing information about the hotel and local area. The ideal candidate should demonstrate strong communication skills, be organised and flexible, and thrive in a dynamic environment. A warm and welcoming demeanor is essential to create exceptional experiences for guests.

Benefits

Discounted hotel room rates

An additional day's leave for your birthday

30% F&B discount

Flexible working arrangements

Life Insurance

Employee Assistance Programme

Free meals on duty

Qualifications

• A people person with a natural ability to connect.
• Confidently assists guests and coordinates with colleagues.
• Ability to handle luggage and guest movements smoothly.

Responsibilities

• Greet guests at the door and assist with luggage.
• Provide directions within the hotel and local attractions.
• Coordinate with reception, housekeeping, and concierge.

Skills

Strong communication skills

Organised and attentive

Problem-solving under pressure

Flexible, can-do attitude

Energetic and adaptable

Job description

A hospitality management company in the United Kingdom is seeking a Front Office Porter for their luxury hotel in Edinburgh. Your role will include greeting guests, assisting with luggage, and providing information about the hotel and local area. The ideal candidate should demonstrate strong communication skills, be organised and flexible, and thrive in a dynamic environment. A warm and welcoming demeanor is essential to create exceptional experiences for guests.