Front of House Manager - Cardiff

Bannatyne Health Club; Cardiff; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading fitness and wellness provider in Cardiff seeks a Front of House Manager to lead the team and ensure exceptional service for members and guests. Responsibilities include managing operations, developing a welcoming environment, and staff training. The ideal candidate will have strong leadership skills, experience in customer service, and the ability to work flexible hours. Benefits include competitive pay, gym membership, and opportunities for professional development.

Benefits

Flexible schedule

28 days annual leave

Free gym membership

Discounted spa treatments

Career & Personal Development training

Qualifications

• Previous experience in a supervisory or managerial role within customer service or hospitality.
• Ability to work flexible hours, including weekends and holidays.
• Proficiency with computer systems and software.

Responsibilities

• Lead, train and motivate the front of house team to provide outstanding customer service.
• Manage staff schedules, ensuring adequate coverage at all times.
• Conduct regular performance reviews and provide ongoing coaching.

Skills

Leadership and team management

Customer service excellence

Communication skills

Organizational skills

Basic financial acumen

Tools

CRM systems

Job description

Overview

Front of House Manager - Cardiff

Job Title: Front of House Manager   Hours: 40 per week   Rate of Pay: 13.15   Location: Cardiff

Bannatyne is synonymous with providing exceptional fitness and wellness experiences across the UK. Our state of the art facilities and commitment to high standards make us a leader in the industry. We are currently seeking a dynamic and enthusiastic Front of House Manager to join our team and ensure members and guests receive the highest level of service.

Responsibilities

• Lead, train and motivate the front of house team to provide outstanding customer service.
• Perform Duty Manager duties such as being a key holder and managing unlocking/locking the club when the Duty Manager is opening or closing.
• Assist with crisis management as required.
• Manage staff schedules, ensuring adequate coverage at all times.
• Conduct regular performance reviews and provide ongoing coaching and support to team members.
• Ensure that all members and guests are greeted warmly and assisted promptly. Handle customer inquiries, concerns, and complaints professionally and efficiently.
• Create a welcoming environment; ensure the front of house area is clean and organized.
• Oversee daily operations of the front desk, including managing bookings, processing payments and maintaining accurate records.
• Monitor and manage front of house supplies and inventory with revenue targets.
• Ensure compliance with health and safety regulations and company policies.
• Develop and implement strategies to enhance member engagement and satisfaction.
• Organise and participate in member events and activities to foster a sense of community.
• Assist with budgeting and financial planning for front of house operations.
• Promote club programs, services and events to members and guests.

What we are looking for

• Previous experience in a supervisory or managerial role within customer service or hospitality.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Exceptional customer service skills with a focus on creating positive experiences.
• Good organisational and multitasking abilities.
• Ability to establish rapport, build trust and demonstrate credibility.
• Basic financial acumen and experience with budgeting and reporting.
• Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.
• Proficiency with computer systems and software including CRM systems (desirable).

Benefits

• B-Fed – complimentary lunch or breakfast
• Flexible schedule
• 28 days annual leave increases with tenure
• Free gym membership
• Complimentary gym membership for another person (after 2 years service)
• Discounted spa treatments – 30%
• Discounted spa goods – 20%
• ELEMIS products discount
• Discounted meals and beverages – 50% cafe/bar
• Career & Personal Development training
• Mental health, well-being and EAP services
• Length of service awards
• Staff awards and bonuses
• Discounted entertainment and shopping

Why Bannatyne?

At Bannatyne, we are dedicated to creating a positive and inclusive work environment where our team members can thrive. As a Front of House Manager, you will have the opportunity to lead a dedicated team, provide exceptional service, and contribute to the overall success of our club. We offer competitive compensation, opportunities for professional development and a supportive team culture.

How to apply

If you are passionate about customer service and eager to make a difference, apply today and become a valued member of the Bannatyne family!