Front of House Leader - Stansted Airport-Full Time

Pret A Manger; Tonbridge and Malling; On-site; GBP 40,000 - 60,000; Full time

Job summary

An international fast-casual restaurant chain is seeking a Front Of House Leader at Stansted Airport. This role involves leading a team to deliver exceptional customer service while maintaining high operational standards. Candidates should have supervisory experience and a strong passion for customer care. The position offers a competitive salary and various employee benefits, including free meals and flexible shifts.

Benefits

Free meals while working

Flexible shifts

Club Pret Membership with discounts

28 days paid holiday (pro-rata for part-time)

Outstanding training and career growth opportunities

Qualifications

• Passion for providing exceptional customer experiences.
• Ability to thrive in a fast-paced environment.
• Previous supervisory experience.

Responsibilities

• Lead the team by example and ensure customer happiness.
• Drive high standards in food and service quality.
• Create personalized experiences for customers.

Skills

Supervisory experience

Customer service

Teamwork

Job description

Join Our Team as a Front Of House Leader at Pret a Manger Unit ACS9, International Departure Lounge, Stansted Airport, Stansted CM24 1RW GBR!

Are you passionate about providing exceptional customer experiences? Do you thrive in a fast-paced environment where teamwork and coaching are paramount? If so, we want you on our team! We are seeking enthusiastic Leaders who will play a pivotal role in ensuring that our customers have the best experience in our shops.

Overview

As a Leader, you will support, train, and coach our teams to deliver outstanding service and uphold our high standards. Your leadership is crucial to the smooth running of each shift, as you take ownership to guarantee the success of our stores alongside our Managers. You'll be the eyes and ears for front-of-house operations, ensuring everything runs seamlessly. At Pret, we invest in your growth! You'll gain valuable skills and knowledge through our Training Academy, opening doors to future management opportunities. Join us in shaping the culinary experience and making every bite delightful for our customers!

Key Responsibilities

• Lead the team by example, showing genuine care for our customers' happiness.
• Drive high standards every time, whether that’s through the quality of a coffee or the appearance of a sandwich.
• Create personalized experiences that connect with each customer on a personal level.
• Be the friendly face of Pret, inspiring your team to do the same.
• Delight customers by providing helpful answers to their questions and staying updated on our delicious offerings and exciting promotions.
• Treat every colleague and customer with warmth, kindness, and respect, making Pret a welcoming place for all.

If you have previous supervisory experience and a passion for food and customer service, apply now!

We Offer

• £13.90 to £15.15 per hour (Inclusive of weekly mystery shopper bonus of £1.25 per hour)*
• Flexible Shifts
• Free meals while you’re working
• Club Pret Membership, with 50% off food and 5 free drinks a day.
• Earn an extra £5 when you start to work between 3am and 5am
• Earn up to £200 cash when you successfully refer a friend
• 28 days paid holiday (pro-rata if you're part-time)
• Virtual GP
• Your Pret Benefits – employee discount program (Retails, Food, restaurants, Gym, etc)
• Free shoes
• Rewards for being outstanding.
• Pension scheme
• Length of service reward.
• And more…

As a Stansted Airport employee you will also enjoy the following benefits:

• Free parking
• Up to 80% discount on travel to the airport with Public Transport
• Free Car Park while you are on holiday
• Discounted Shopping at Stansted Airport

Career Growth Opportunities:

• Outstanding training and development (Over 85% of our managers have been internally promoted)
• Grow with us and earn professional qualifications: Apprenticeships Level 3
• Use our internal ‘Opportunity Network’ to see all available Pret jobs within our shops and at our Support Centre, 75B.

About Us

Pret a Manger is a beloved international fast-casual restaurant chain known for its fresh, natural ingredients and commitment to providing outstanding customer experiences. We focus on quality, sustainability, and innovation, with food handmade in our shop kitchens throughout the day. Anything we don’t sell goes to charity. Our coffee is 100% organic, and our Coffee Fund supports the next generation of farmers. We believe this makes Pret special.

If you thrive in a fast-paced environment, love working in a team, enjoy early mornings, and are passionate about serving delicious food and drinks, we want to hear from you!

Note: As this role is based in an airport, all successful applicants will need to apply for an airport security pass (Pret A Manger will cover the cost). You must also provide 5 years of references, including employment, self-employment, unemployment, school/education, or agency references. Terms and conditions apply.

For more details about the role, benefits, and our values, visit Pret Careers.