Front of House and Deputy Client Services Manager

Compass UK & Ireland; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A major service management company is seeking a Front of House & Deputy Client Services Manager to lead a team and deliver exceptional workplace experiences. Responsibilities include managing operational activities, driving service innovation, and enhancing employee engagement across departments. Strong leadership and hospitality skills are essential. The role offers a full-time permanent contract with extensive benefits, including travel discounts and wellness programs.

Benefits

Exclusive travel and grocery discounts

Contributory pension scheme

Access to wellness programs

Employee Assistance Program

Digital GP services

Qualifications

• Experience in a management role in hospitality or client services.
• Strong leadership abilities to manage a diverse team.
• Ability to creatively drive service innovation.

Responsibilities

• Lead a dynamic team to provide exceptional service.
• Manage operational activities for Front of House.
• Drive employee engagement and collaboration across departments.

Skills

Operational excellence

Genuine hospitality

Team leadership

Service innovation

Collaboration skills

Job description

We are looking for an inspiring Front of House & Deputy Client Services Manager to lead a dynamic team and deliver a truly world-class workplace experience for one of our prestigious clients.

As the face of the client organisation, you will blend operational excellence with genuine hospitality to create an outstanding first impression - every time. Acting as both Front of House Manager and Deputy to the Client Services Manager, you will be a key partner in driving service innovation, people engagement, and seamless collaboration across departments.

You will be looking after a large team of 28 based within London and Glasgow with a mixture of FoH Ambassadors, Central Reservations, Community Ambassadors and an Events team.

Type of contract : Full-time, Permanent

Hours : 40 per week (Monday-Friday, on a shift rota basis with some flexibility required)

What will you get?

• Financial Freedom : Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future : Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters : Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.

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