Front Line Delivery Officers x 2

North Somerset Council; Remote; GBP 25,000 - 35,000; Full time

Job summary

A local government authority in Weston-super-Mare is looking for a dedicated Cat B Driver. The role involves providing school transport and public demand response services, ensuring quality customer-focused service. Essential qualifications include a clean driving licence and the ability to meet taxi licence requirements. The position requires strong driving standards and a commitment to community service, with competitive benefits and flexible working arrangements offered.

Benefits

Competitive salary

Flexible working arrangements

Local Government Pension

Opportunities for professional development

Salary sacrifice Cycle to Work scheme

Additional annual leave purchase option

Qualifications

• Must hold or be able to pass taxi licence requirements.
• Must maintain a valid driving licence (minimum of a Category B).
• Exceptional driving standards required.

Responsibilities

• Deliver front-line services timely and professionally.
• Report issues or client experiences as per protocols.
• Conduct daily vehicle walk-around checks and report any defects.

Skills

Clean driving licence

Customer focused

Exceptional driving standards

Job description

About Us

North Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.

The Role

We are seeking a dedicated and experienced Cat B - Driver (taxi licence preferred but not essential) to join our Integrated Transport Solutions team. In this role, you will provide School Transport and public Demand Response Transport services. Under the direction of the Operations Lead Officer, you will undertake quality, customer‑focused services that support the work of the Integrated Transport Unit (ITU) and other front‑line services provided by North Somerset Council (NSC). All training and costs will be provided; you will need to undertake training to become a licensed taxi driver, including a taxi test, DBS enhanced certification, and a driver medical & driving assessment.

Key Responsibilities

• to ensure daily work instructions are acknowledged and both planning and preparations for operational deployment are undertaken.
• to effectively deliver front‑line services to customers in accordance with a journey plan, timetable and/or a transportation manifest, in a timely manner with a customer‑focused professional approach.
• to report issues or client experiences at each engagement in line with agreed protocols and instructions on the schedule/plan, reporting any incidents and communicating any variances in accordance with council policy.
• to use the ICT equipment/systems, ticket machines provided to allow quality monitoring to be undertaken of the services provided.
• to have a good standard of general education required to demonstrate literacy and numeracy skills.
• to be able to take money or card payments.
• to position, collect and return council vehicles from multiple point locations.
• to support services in the upkeep and housekeeping and general maintenance of council assets, such as vehicles, public transport infrastructure and communal areas.
• to undertake a daily vehicle walk‑around check and report defects or damage.
• to report near‑miss or damage incurred in an accident.
• to maintain a current, valid driving licence (minimum of a Category B) and submit this routinely for review.
• to maintain a valid taxi licence certificate in line with Integrated Transport Solutions.
• to maintain a valid enhanced DBS using the update service.

This position is currently based at our Castlewood offices in Clevedon. Please be advised that this office and depot will be closing in 2026. Consultation is currently underway to determine the new location for colleagues based in Castlewood. This will be at Weston‑Super‑Mare or within North Somerset.

Work Style

This role falls into the category of Mobile/Field Worker, which means you can expect to work in the following way:

• 0 days in the office.
• Field workers who primarily work remotely.
• Comes into the office for meetings or focused work. Virtual connections with the team are essential, with portable technology supporting work on the go.

About You

We are looking for an individual who is passionate about public services & customer care and possesses the following skills and experience:

Essential Criteria

• clean driving licence.
• ability to hold or pass taxi licence requirements.
• customer focused.
• exceptional driving standards.

Desirable Criteria

• taxi licence.
• flexible working hours outside of normal working pattern.

What We Offer

At North Somerset Council we value our employees and provide a supportive and inclusive work environment. We offer:

• Competitive salary and benefits.
• Flexible working arrangements.
• Local Government Pension.
• Opportunities for professional development.
• Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums.
• Opportunity to purchase up to an additional 10 days annual leave each year.
• Dedicated in‑house Wellbeing Team.
• Salary sacrifice Cycle to Work and Electric Vehicle schemes.

Further details of our excellent rewards package can be found in our Benefits booklet.

How to Apply

If you share our vision and values and are ready to make an impact to North Somerset, please select the apply online button below. If you are interested in this exciting opportunity, please submit your application by 11.59pm on the application closing date. When completing our online application form, please detail how you meet the essential criteria for the role.

Contact Information

For further information about the role, please contact Kris Peake, Principal Transport Officer (Operations Lead) via email: [e-mail].

Important Information

As a Disability Confident Leader, we guarantee to interview all disabled applicants who meet the essential criteria for the job role.

This post is exempt under the provisions of the Rehabilitation of Offenders Act (Exceptions) Order 1975 and is subject to an enhanced Disclosure and Barring Service check.

Interview Date: week commencing 19 January 2026