Front Desk & Guest Services Associate

LGH Hotels Management; Brentwood; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality group in the UK is looking for a motivated Front Office Team Member in Brentwood. The role involves providing exceptional customer service, managing guest requests and communications, and supporting hotel operations to ensure a seamless guest experience. Ideal candidates possess strong communication skills, multitasking ability, and a friendly attitude. Join a dynamic environment with growth opportunities and generous employee benefits, including discounts and wellness support.

Benefits

Employee discounts on room rates

Access to IHG employee benefits

Shopping discounts

Free legal and money advice

Wellbeing support and tips

Free meals on duty

Free parking

Qualifications

• Previous experience in a customer-facing role, ideally in hotel or hospitality.
• Strong communication and interpersonal skills, with a friendly and welcoming personality.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with computer systems and software related to hospitality.
• Flexible availability, including weekends and holidays.

Responsibilities

• Provide outstanding customer service to guests during check-in and check-out.
• Address guest requests and concerns promptly.
• Manage phone calls and emails, taking reservations.
• Assist with administrative tasks such as billing and record-keeping.
• Collaborate with other departments for smooth operations.

Skills

Customer service orientation

Strong communication skills

Ability to multitask

Friendly personality

Tools

Reservation systems

Property management systems

Job description

A leading hospitality group in the UK is looking for a motivated Front Office Team Member in Brentwood. The role involves providing exceptional customer service, managing guest requests and communications, and supporting hotel operations to ensure a seamless guest experience. Ideal candidates possess strong communication skills, multitasking ability, and a friendly attitude. Join a dynamic environment with growth opportunities and generous employee benefits, including discounts and wellness support.