Front Desk Guest Experience Specialist

Aimbridge; Willerby; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hospitality provider in Willerby is seeking a Front Office team member to be the first and last point of contact for guests. This role involves ensuring a smooth check in/out process, maximizing room occupancy, and providing exceptional customer service. Successful candidates will possess excellent communication and organizational skills, attention to detail, and basic technical skills, including experience with hotel management software. This position offers industry-leading benefits and opportunities for development.

Benefits

Industry leading training and development

Hotel discounts and staff rates

24/7 access to employee assistance programme

Free staff parking

Qualifications

• Excellent verbal and written communication skills.
• Good organisational skills for workload management.
• Attention to detail to ensure accurate guest information.
• Basic computer skills including proficiency in Microsoft Office.

Responsibilities

• Be the first and last point of contact for guests.
• Ensure a smooth check in/out process and manage reservations.
• Maximise room occupancy and promote hotel services.
• Ensure compliance with hotel security and health regulations.

Skills

Communication skills

Organisational skills

Attention to detail

Technical skills

Tools

Microsoft Office

Hotel management software (Opera or Fidelio)

Job description

A leading hospitality provider in Willerby is seeking a Front Office team member to be the first and last point of contact for guests. This role involves ensuring a smooth check in/out process, maximizing room occupancy, and providing exceptional customer service. Successful candidates will possess excellent communication and organizational skills, attention to detail, and basic technical skills, including experience with hotel management software. This position offers industry-leading benefits and opportunities for development.