Front Desk & Guest Experience Lead

Imprint Hospitality; England; On-site; GBP 22,000 - 28,000; Full time

Job summary

A hospitality management company is seeking a dedicated Front Desk Host to oversee guest services at Mountain Meadows Lodge. Key responsibilities include managing check-in/check-out procedures, handling inquiries, and ensuring the safety and cleanliness of public areas. Ideal candidates should possess strong communication skills, a customer-focused attitude, and experience in hospitality. The position demands reliability and a willingness to work overtime during peak season. Join us in creating unique guest experiences!

Qualifications

• Experience in hospitality or related field preferred.
• Stand and move around for most of your shift.
• Willingness to work overtime during high occupancy season.

Responsibilities

• Greet and assist guests with check-in/check-out.
• Handle reservations and inquiries.
• Manage cash transactions and maintain accurate records.
• Provide local information and recommendations.
• Address guest complaints promptly.
• Ensure safety and cleanliness of public areas.
• Train and supervise front desk staff.
• Provide friendly and attentive service.

Skills

Strong communication and organizational abilities

Ability to handle financial transactions accurately

Friendly and customer-focused attitude

Tools

Microsoft Word

Excel

Property management systems

Job description

A hospitality management company is seeking a dedicated Front Desk Host to oversee guest services at Mountain Meadows Lodge. Key responsibilities include managing check-in/check-out procedures, handling inquiries, and ensuring the safety and cleanliness of public areas. Ideal candidates should possess strong communication skills, a customer-focused attitude, and experience in hospitality. The position demands reliability and a willingness to work overtime during peak season. Join us in creating unique guest experiences!